Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Trupanion "Rocks the Pet World"!
Always top notch excellent service that is handled professionally, expeditiously, effectively and affording the most gratifying business healthcare dealings I have ever experienced. Filing claims are stress free with immediate reimbursement to my checking account - In my opinion, Trupanion "Rocks the Pet World"! Thank you for helping me care for my little boy Bandit!!
Insurer: Trupanion
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Confused
I put my first claim in for an ear infection. I ended up paying $70 extra somehow through trupanion. Very confused of wine paying more money for a submitted claim? After the claim was accepted and I received no money and paid an extra $70 something dollars the app stopped working for me even after resetting it.
Insurer: Trupanion Canada
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Claims
It is very easy to submit a claim online, even though I am not very goid with technology. Payment was very fast, no hassles.
Insurer: Trupanion Canada
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Quick response and refund
The response was very rapid and follow up claim adjudication was clear and in keeping with my policy. The refund also arrived very quickly. Trupanion's communications are excellent.
Insurer: Trupanion Canada
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The service was excellent prompt and easy.
The service was excellent, prompt and easy.
Insurer: Trupanion
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Good customer service quick direct billing.
Good customer service, quick, direct billing.
Insurer: Trupanion Canada
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Always a pleasure and a relief.
Easy to submit paperwork. Quick turnaround for approval and prompt payment after determining how much to reimburse.
Insurer: Trupanion
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Claim for Dexter’s medicine.
Easy and quick.
Insurer: Trupanion Canada
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A great company to deal with
It was a very quick process to submit the claim, and a prompt payment that followed
Insurer: Trupanion Canada
By:
Hound mom
Submitted a claim on Saturday at 6:38. Got approval at 6:39. Paid the vet my portion and took my dog home to recover. So easy to work with thank you
Insurer: Trupanion Canada
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