Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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I love Trupanion.
I love Trupanion. We have had you for nearly 9 years now when we got our Boston Terrier. The turn around on invoices and reimbursement has always been stellar for the most part and it's great that you're always connected to someone here that loves animals as well.
Insurer: Trupanion
By:
Great service responding to payment concerns.
Great service responding to payment concerns. Options suggested. No pressure.
Insurer: Trupanion Canada
By:
Thank goodness
Thank goodness I got insurance for my puppy as soon as I brought him home! You just never know what life brings you, my puppy was seven months old when he got really sick from an inflamed lymph node. The bill added up so quickly in three days I had already accumulated over $8000, I was able to begin the claim as soon as he was admitted and the ease of communication with Lemonade was bar none and they were also able to communicate directly with The hospital my little guy was staying at. I could not be more grateful for them and their understanding during that hard time, the last thing I wanted to deal with was insurance but the ease made it so much easier! Please, please, please get insurance for your pet.
Insurer: Lemonade
By: Wanjiru
Fast processing but I have not received a check yet
Fast processing, but I have not received a check yet
Insurer: Trupanion
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Direct billing quick to respond.
Direct billing, quick to respond.
Insurer: Trupanion Canada
By:
After owning 8 dogs without having pet insurance
we decided to get a wellness and critical care policy on our puppy Mahlee. We have not been insured long but submitted two claims for wellness puppy care, response from the Pumpkin Team was amazing! I had some issues submitting the claims, a Pumpkin Team member jumped in on chat and took care of everything. Payment arrived that day in the form of an email. I would recommend Pumpkin Pet Insurance to everyone!!!!!
Insurer: Pumpkin
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Great experience with Trupanion!
It was so easy to send in my claim. I just had to take a picture of the veterinarian bill and download it to the Trupanion site with a brief explanation. I was very impressed with how quickly Trupanion responded and kept me abreast of the status of my claim throughout the entire process. I received my claim payment in a very timely matter.
Insurer: Trupanion
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Great Service
Easy claim submission, fast response and payment
Insurer: Trupanion
By:
I have been with Trupanion for more than 15 years.
I have been with Trupanion for more than 15 years. The company and staff are the best. Claims are processed quickly and directly to my vet. We had our beloved Sassy an additional seven years once she was diagnosed with cushings.
Insurer: Trupanion Canada
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