Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Excellent service
Thank you for making the claim process so easy. My claim was reviewed in less than 48 hours and I received payment within the same week.
Insurer: Trupanion
By: Joanne
Great claim experience
Easy claim experience, quick turn arounnd
Insurer: Trupanion
By:
Easy to submit claims & quick responses from company.
Easy to submit claims & quick responses from company. Very caring people on the phone. Fast payments.
Insurer: Trupanion
By:
Ease of enrollment
Enrollment was very easy and informative.
Insurer: Trupanion
By:
Everything is so easy to do logging in uploading the invoice and explanation and then they keep you up-to-date on the claim status.
Everything is so easy to do, logging in, uploading the invoice and explanation and then they keep you up-to-date on the claim status.
Insurer: Trupanion
By:
Customer Service
Quick with payment to vet. Great customer service.
Insurer: Trupanion
By:
SO easy - quick quote in 30 seconds and can sign up right then & there without any phone calls.
so amazingly easy!!! loved this process of getting a quote on the spot without having to deal with a confusing phone call and could make a quick decision right in the moment. thank you!
Insurer: Trupanion
By:
Trupanion is a great company to work with; however they do not cover much at least in our case.
Trupanion is a great company to work with; however, they do not cover much at least in our case. And if your vet doesn't have the Trupanion software installed, you will still have to pay upfront and send claims in to get reimbursed, making it no different from most other pet insurance brands. This was the whole reason we chose Trupanion to begin with, but our vet never installed their software.
Insurer: Trupanion
By:
Very good customer service.
Very good customer service. Assisted me with updating my payment info. Great job!
Insurer: Trupanion Canada
By:
Easy signup.
Easy signup.
Insurer: Trupanion Canada
By: