Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Very Happy Customer
I feel that my dog is well taken care of and the claims are processed quickly and the direct pay with certain vet hospitals has been a life saver! My dog has been taken care throughout his treatment and it has left me with ease. I’ll get my reimbursements quickly and claims are processed quickly and my money put directly into my bank account. Just amazing!!!!
Insurer: Trupanion
By:
$35 Sign up fee uninformed
I am beyond grateful to have Ramona insured. That being said I was not made a aware of the sign up fee. Happy to pay it. I was only made aware once I signed up and received the email. It just puts a bad taste in my mouth. And frankly makes the company look bad. I say that because insurance companies get a bad reputation and it is expected by most. So to be made aware of this after I’ve registered and provided my banking information it’s deceptive. I know it’s done like that. Just see that “sign up fee” even though I did the signing up myself online, makes me feel I could get burned by Trupanion based on the fact I’ve enrolled her less than 48 hours ago and there is already a secret fee.
Insurer: Trupanion Canada
By:
More than satisfied
I like the convenience of the dr’s office submitting the claim and being able to pay before I leave the office.
Insurer: Trupanion Canada
By:
Jack’s insurance
Easy and kept me informed through the process!
Insurer: Trupanion
By:
Effortless and payment was received very quickly
Effortless and payment was received very quickly
Insurer: Trupanion
By:
Stress free registration
Enrolled by phone. Very smooth. Rep was very helpful
Insurer: Trupanion
By:
Peace of mind with a new puppy
It was easy to sign up and I already recommended trupanion to a friend
Insurer: Trupanion
By:
Trupanion does what it claims.
Phone reps were informed and helpful. I didn't have to wait long to speak to someone. Claims were processed quickly and payments were timely. I asked for a pre approval for my pet's medical procedure and I received an honest, accurate pre approval. From my experience, Trupanion meets expectations.
Insurer: Trupanion
By:
Best decision
I am so happy we switched to lemonade. We have had another insurance since we adopted Sansa and it was such a waste. They didn’t cover anything and the prices kept going up and up and up. We switched to lemonade and it’s already paid for itself (not literally but close). Submitting claims is so easy and the refunds are super quick. I’m so happy we switched and anything we don’t get back goes to charity so honestly that’s a huge win. Do yourself and your best friend a favor and cover them with lemonade!
Insurer: Lemonade
By: Laura
Surprisingly easy and fast
Submitting a claim is very easy. I asked my vet to email me the invoice, I forwarded it to Lemonade after submitting the claim in the app. A rep from Lemonade emailed me to say it had been approved and then funds were directly deposited into my account the next day. I was not expecting the return that fast!
Insurer: Lemonade
By: Jennifer