Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Customer service people are exceptional!
Customer service people are exceptional! Payment of claims is exceptional! Rates are affordable! We recommend trupanion to anyone consider pet insurance, it¡¦s not an option but a necessity! Trupanion allowed us the freedom to save our 11 month old Great Dane two years ago! A bizarre autoimmune reaction that can happen to any pup nearly took him from us, without proper medical experts to diagnose and treat him we would have lost our beautiful big boy. After $48,000 in treatment all within a matter of days, this is put behind us with no I¡¦ll effects. Claims were paid by Trupanion directly to VCA in less than a minute in every case. We were left at ease to focus on our pup because Trupanion had our back and saved his life! Can¡¦t recommend them enough
Insurer: Trupanion Canada
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Easy to submit the claim and we received the funds immediately!
Easy to submit the claim and we received the funds immediately! Thanks so much!
Insurer: Trupanion
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I¡¦ve had nothing but wonderful experiences with Trupanion.
I¡¦ve had nothing but wonderful experiences with Trupanion. From paying claims to my phones. Everyone is helpful and so nice.
Insurer: Trupanion
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It is so fast to get a payment at the vet.
It is so fast to get a payment at the vet.
Insurer: Trupanion
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Quick easy no fuss processing.
Quick, easy, no fuss processing. Thank you.
Insurer: Trupanion
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Review and payment of claims was quick and efficient but I'm a little disappointed in how you define a claim and apply deductibles to it.
Review and payment of claims was quick and efficient, but I'm a little disappointed in how you define a claim and apply deductibles to it.
Insurer: Trupanion
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This was our first claims experience and it exceeded all our expectations.
This was our first claims experience and it exceeded all our expectations. Submitting claims was easy, they were closed quickly, and direct deposit payment was very quick. Thank you!
Insurer: Trupanion
By:
Ridiculous
Took 45 days to be reimbursed for my simple wellness claim. The UI on the app only allowed for a single page document. However, it needed a summary of care and a receipt showing it was payed. These did not come on the same sheet which created a hassle trying to get the claim even accepted. But the worst part is that I signed up for the policy with 2 cats, and paid double so that both my cats had separate coverage. But since they both fell under the same policy, they both only fell under a single wellness plan. So the maximum reimbursement amount I would be allowed to receive for wellness treatments would be the same as if I had a single cat on the policy. I wish I knew this before having a number of wellness treatments done on my cats, racking up a few hundred dollars in bills that I had assumed I was going to be reimbursed for (hence the whole point behind getting pet insurance with a good wellness plan). But I guess that's on me for expecting that since I was paying double to get separate coverage, I'd have double the maximum amount I could be reimbursed for. Silly me.
Insurer: Pets Best
By: Robin
Easy sign up process
I found the process easy.
Insurer: Trupanion Canada
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Easy Enrollment.
It was very easy to enrol.
Insurer: Trupanion Canada
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