Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Love MetLife pet insurance
First time for pet insurance and I wasn't sure what to expect. I was very pleased that the process of obtaining insurance and filing a claim was so easy and expedient! I am a very happy customer!
Insurer: MetLife
By: Kathy
Latest 1 comments
Met Life Pt Insurance was recommended to me by the first vet I took my puppy, just gotten her out of the shelter. TWO + YEARS AGO.. I am the luckiest pet owner who decided to get Met Life Pt Insurance for my Luna. Keep recommending it to all my friends.
Very Pleased
I am very please and thankful that I have the insurance coverage for my animals because I got reimbursed money and it only took a few days for it to be wired to my bank.
Insurer: Lemonade
By: Dee
Pets Plus US for the win!
My beautiful chocolate lab had TPLO surgery when she was 1.5 and now the other leg at 4.5. Both times she has needed this surgery, both the Vet (same animal hospital) and the insurance company were amazing. The estimate was submitted, approved in 48hrs and the claim paid to me within 7 business days of her surgery. Zero hassles or issues. Submitting a claim on your own is simple, fast and easy. I will never own another animal without pet insurance from Pets Plus Us! Highly recommend!!!
Insurer: Pets Plus Us
By: Shannon
Coastal Care Veterinary emergency hospital
Coastal Care Awesome place to take your pet. They are compassionate , caring and knowledgeable. The cardiology department definitely knows their stuff. They answer every question ....... there are no stupid questions. The Pets Plus Us insurance company for pets is definitely worth it. I had a substantially large bill. After submitting my bill to Pets Plus Us, I had my refund in less then a week. Amazing! Thank you Claudette
Insurer: Pets Plus Us
By: claudette
Beware of this company
Beware of this company they will take more money out of your account than first estimated.. on May 31, they took over $200 out of my account when the original payments are just supposed to be $100. All they want to refund me is only $80. They are quick to take the money out of your account but not refund you. You have to wait over a week to get a refund.. but yet they’re quick to remove the money out of your account. They are just like thieves in the night. I am a single mother with two disabled children on the spectrum. I’m left without money for the money to feed my Daughters. I do not recommend this company to no one. They’re overpriced and as I say, they’ll take as much as I want out of your accounts..
Insurer: Fetch
By: Luka
Lemonade Is So Sweet!
Lemonade makes taking our beloved furry family members to the vet less financially stressful. The app's super easy to use, and we get reimbursed almost instantly. Now we can completely focus on our dogs' health without worrying how we will pay for their health care.
Insurer: Lemonade
By: Wende
NATIONWIDE BEST PET INSURANCE
I have been using Nationwide ever since we adopted our Princess (Cavapoo). They are an excellent company. I go to the Vet than I take a picture of my invoice and submit for payment and they pay it in a few days. Great service.
Insurer: Nationwide
By: Stacy
Timely refund
From submitting receipts to getting my refund I really appreciate the efficiency and quick response. Thank you
Insurer: Pets Plus Us
By: sean
Healthy Paws - SImply fantastic
We've had Healthy Paws since we got TJ as a rescue and they've been simply fantastic. Unfortunately we've had to use their services far too often for TJ but each time their online claim service was super easy and efficient. I've set my payment option for direct deposit to my checking account and usually within three days of claim submission the payment is in my account. As with any pet insurance policy the rates do go up every year but I feel their annual monthly premium increase is quite reasonable and they never raise your rate other than the normal annual policy rate increase no matter how many claims you submit in my experience. The few times that I've needed to contact them by phone they've always been very efficient and helpful in resolving my issue. When originally shopping for pet insurance they had the best rates and coverage. They get ten stars in my opinion.
Insurer: Healthy Paws
By: Gary
Maybe I got lucky....
I was reading some of the previous reviews and was a little stunned to see how bad they were. I bought pet insurance for my dogs and was delighted to discover that they have a family plan at MetLife which is cheaper and it enables me to get unlimited coverage. We're always hoping we don't need insurance but I did. I had a $6,200 bill for Max and I thought this is going to take a while because it's a new insurance company for us they're going to have to get all of his old records review everything.. I was prepared to wait while my credit cards gained interest. Much to my astonishment my claim was paid today just one week later after the incident and probably 6 days after filing. I didn't have to fight with anyone they covered everything they said they would and the payment was in my bank account less than an hour after I chose my method of payment. I'm so very pleased but I'm a little scared because of all the bad reviews I've read. At this point though I can only recommend MetLife, they have done a really good job for us
Insurer: MetLife
By: Rhonda