Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
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Very helpful, I receive my reimbursement right away.
Very helpful, I receive my reimbursement right away, and they do what they advertise! Great service! I have really enjoyed this insurance. They do what they say they will do without any complications! They cover all my wellness needs and all of my sick visits! I have a golden who ate everything in sight and needed surgery, there were never any questions or complications with reimbursements!
Insurer: Embrace
By: Valarie
Great Company
I work with a lot of pet insurance companies through work and decided on Pets Plus Us. They have had great service, very reliable. I've never had a claim that I thought was wrongly denied. I find their prices reasonable compared to other companies. I like that they pay for exam fees, and rehab. I also love their underwriting service where they will tell you exactly what is pre-existing and not covered based on your pet's medical history. And if the coverage isn't to your liking, you can easily cancel before you even get charged. Customer service has always been great.
Insurer: Pets Plus Us
By: Ming-Ming
Awesome
Always fast and efficient with payments always pleasant to deal with
Insurer: Pets Plus Us
By: Kaycee
Best customer service
You have the best customer service. Reimbursement and claims are handled so quickly. Thank you!
Insurer: Trupanion Canada
By: Patricia
Best decision
Insuring with Trupanion was the best decision. Their representatives are always helpful and claims are handled very quickly. Well worth the premiums for piece of mind. Highly recommended!
Insurer: Trupanion
By: Karen
Because there is no hassle.
Because there is no hassle. The Vet sends Trupanion the record of the charges and Trupanion sends me an explanation of their coverage and payment. Great!!
Insurer: Trupanion
By: Heidi
Quick and painless
Quick and painless
Insurer: Trupanion
By: Robert
Thank you ASPCA insurance!
My dog Bessie is a basset hound mix. She was vomiting and licking everything. Turns out she had swallowed a Christmas ornament metal hook. After several trips to the emergency vet for treatment for nausea and more X-rays. She ended up passing it after three or four weeks. ASAP health insurance pay 90% of the that bills. I received the checks within 2 weeks from the original date. Thank you.
Insurer: ASPCA
By: Mark
Fast service and excellent customer service
I have a $200 deductible policy. I submitted my claim on their web site, easy, fast, only requires a copy of the paid invoice from the vet. Within 7 days the cost, minus the deductible, was automatically deposited to my bank account. This company has great customer service, reasonably priced policies with a good choice of different policy offers. Payment of the claim was made quickly and efficiently. Their policies are well spelled out as to what is covered and what is not depending on your choice and depending on preexisting conditions. I have had two previous companies for my three dogs and one cat. . Pets Best is faster with reimbursement and has better customer service, better policy options.
Insurer: Pets Best
By: David