Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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better online banking services
Hi I have had great service with Nationwide and love the electronic deposits you are able to make; however, this last time I had difficulty on the banking end, Chase. I could not remember my password and had the most difficult time working with them to get a new password. I reached the deadline and had to have my reiembursment mailed to me which ended up taking a very long time.
Insurer: Nationwide
By: Katherine
Good
Overall Nationwide is great ! The only issue is the payment ...we were told -payments would be about two weeks ! They have been taking about a month. Breeze is doing much better ! Thank you :)
Insurer: Nationwide
By: Trevor
Easy claim process and timely payments
Very easy to file claims via email. Payments are typically processed in a few days.
Insurer: Nationwide
By: Cren
Processed my claim
Trupanion processed my claim fast and did pay the 90% as promised
Insurer: Trupanion
By: Randall
Automatic payment is helpful
Our dog had to have an emergency Laminectomy. It was nice to be preapproved right away, knowing how much Trupanion was going to cover. We also appreciated the automatic payment to the hospital.
Insurer: Trupanion
By: Annette
With Pets Best I always received a quick response to a claim as well as a refund.
I had previously signed up with another pet insurance company, but it was very expensive and they payouts were infrequent. When I changed to Pets Best I was surprised to see a quick response and almost always a check. I would highly recommend Pets Best for your pet.
Insurer: Pets Best
By: Nancy
A caring company and ease in submitting claims and receiving reimbursements.
I have used this company for about 11 years and have not had any problem in submitting claims and receiving payments in good time.
Insurer: ASPCA
By: Andrew
A caring company and ease in submitting claims and receiving reimbursements.
I have used this company for about 11 years and have not had any problem in submitting claims and receiving payments in good time.
Insurer: ASPCA
By: Andrew
Quick accurate payment
I got pet insurance for my puppy several weeks after I got here. I decided to do the Wellness plan as well and it has been great. They are very quick with claim acceptance, clear with reasons why they will or won't pay and I receive my payment in my bank acct within a couple days. Overall a wonderful experience!
Insurer: Pets Best
By: Dara
You need an App
It seems to take a very long time for a claim to be settled. I checked on my last one two weeks after mailing it in, and it still hadn't been put into the system yet. Having an App that I could submit my claim would be easier for me and I would think it would make things faster on the other end too. Otherwise this is great Pet Insurance...affordable price for nice coverage...just be prepared to wait a while to see the claim get settled.
Insurer: Nationwide
By: Paige