Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I wish I had insurance as good as my dog!!!! Thanks Trupanion!!!! Need owner policy =:D) The only thing I do not like is not having a provider list of who does and does not accept Direct Pay. I am sorry but the Vet's that do not, well that is their issue. If I am paying out of pocket and being reimbursed then I should be able to chose from a Direct Pay facility when paying the rate for a zero deductible policy every month. A list of those with the software should be provided. Other than that Trupanion is the absolute Best Insurance I have ever dealt with. Human, Animal, or Property. Please consider the provider list Trupanion, if only for your higher priced Zero deductible plans.
Insurer: Trupanion
By: Silver
Invoice
I find your "invoices" VERY confusing and hard to follow. Also, there was a mistake that shorted me approximately $55. Had I not reviewed the 3 invoices for this claim, it wouldn't have been found. I am concerned what might happen if I have an extensive claim, e. g. one that I had for a previous kitty (now an Angel) that ran for several pages and was c. $4,000 total. This shortfall was resolved, but only because I caught it. My $250 deductible was applied twice - - -
Insurer: Trupanion
By: Sue
Very understanding
My debit card didn't go through for payment. I called and explained my card was fraudulently used and is being replaced which could be 10 - 15 days. I told her I will call as soon as it comes in. She was very understanding. Pat
Insurer: Trupanion Canada
By: Pat
I called to change the credit card ...
I called to change the credit card information on my account. I only wish I had been able to do it online. As it was, I was unable to even find my account online. The telephone help, however, was excellent. And thanks for not playing music when a caller is on hold.
Insurer: AKC
By: Susan
When my dog needed an expensive procedure from the vet, Embrace helped in many ways.
My dog needed a procedure that was going to cost well over $1000. I called and talked to a wonderful woman who suggested that I get prior approval on the procedure so I would know how much out of pocket actually would be. They got that completed for me in one day and gave me the amount for the 80% coverage I have with them so I could start making arrangements to handle the payment up front. I sent the claim the day after her procedure, and they had a check to me within two weeks, so I ended up with no interest on my credit card. Thanks So much.
Insurer: Embrace
By: Shevawn