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Browse unique and miscellaneous pet insurance reviews that don’t fall into standard categories. Includes special experiences, feedback, and personal stories from real pet owners.
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This is great for your pet...
This is great for your pet and its owner. The Vets recognize this company, too. So glad we have it.
Insurer: Trupanion
By: Robert F.
DO NOT GO HERE
There aren't enough words to describe how devastated and upset I am with the treatment my 7-month-old puppy received at this clinic. Because of the care she received here, she is now fighting for her life at another veterinary hospital with a severe infection. We first contacted Waverly when we noticed a hard mass developing on the side of our puppy's face and neck. They agreed to see her, but instead of allowing us to meet with the veterinarian, we were instructed to drop her off and pick her up later. We never had the opportunity to speak with the vet directly. We were told through the front desk staff that it was an infected lymph node, so we followed their instructions and treated her with antibiotics for a week. Instead of improving, the mass continued to grow and her condition worsened. When we called back, we were again told to drop her off without seeing the veterinarian ourselves. After that visit, we were informed through the front desk that she needed emergency surgery. The surgery was scheduled three days later. We did not receive any update from the veterinarian until around 7:00 p.m., even though the clinic had closed at 5:00 p.m. We were told she had a difficult surgery and needed to stay overnight. We asked whether there would be overnight staff monitoring her after such a major procedure. The veterinarian told us there was no overnight staff and commented that we wouldn't be able to afford that level of care anyway. We trusted his judgment and agreed to pick her up the next morning. Our 7-month-old puppy was left alone in a crate for approximately 13 hours immediately after surgery. Over the following week, she continued to decline. Her incision became swollen, filled with fluid, and clearly wasn't healing properly. When we called the clinic for help, the front desk informed us that we were banned from returning and that the veterinarian would no longer see us. We were given no explanation. Two days later, we took her to another veterinary hospital for a second opinion. We were told that the surgery she underwent was unnecessary because the mass was actually a salivary mucocele, which they believed could have been treated much less invasively. She developed a severe infection and has now spent the last four days in the ICU fighting for her life. Our experience has been heartbreaking. Based on what happened to our puppy, I cannot recommend this clinic. No family should have to watch their young, healthy puppy suffer like this. Do not see James Galvin, I hope the board revokes his license here soon.
I got a pretty good quote and was quick…
I got a pretty good quote and was quick and easy to get an account set up
Insurer: Sonnet
By: Barry Rawding
No hassle at all
No hassle at all, simple and straight to the point with reasonable coverage, I wish they would cover more and I wish I could use the insurance at the time as needed instead of getting reimbursed.
Insurer: MetLife
By: Guadalupe Castro
It was an amazing experience
It was an amazing experience. I could take online the policy and could navigate the options easily thanks to explanations provided. Most importantly, it was quick with the policy available in hours.
Insurer: Sonnet
By: Donald Karerwa
Unable to access my account online
Unable to access my account online
Insurer: Trupanion
By: Susan
There was no explanation of when the…
There was no explanation of when the policy could be used prior to submitting a payment. Once I paid the premium, THEN I was informed as to how long the wait time would be. That needs to be addressed.
Insurer: MetLife
By: Laura Hughes