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Browse unique and miscellaneous pet insurance reviews that don’t fall into standard categories. Includes special experiences, feedback, and personal stories from real pet owners.
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Beware of Pets Best
Pets Best is an enraging pet insurance company and not worth your money. They deny all claims, even for medical procedures for diseases that arose after getting insurance (aka that aren't pre-existing conditions). For example, we recently had a $1k teeth cleaning/tooth removal procedure for our cat due to dental disease. This claim was denied. What is the point of having pet insurance if the insurance continually fails to insure any part of our pet's medical expenses?
Insurer: Pets Best
By: Charissa
Harry's paw
All was taken care of in a timely manner, I was a bit disappointed in the $500 deductible, but all is ok.
Avoid Pets Best If You Have A Healthy Older Pet
PetsBest basically denied in its entirety, my healthy 5-year-old cat’s annual wellness check. I pay them about $700/yr for a basic AND 90% reimbursement wellness and basic insurance policies; however, of a $190 recently submitted claim, they only reimbursed me $28. Done with throwing my money away!
Insurer: Pets Best
By: Letitia
Difficult claims process
Website is hard to navigate, it makes it hard for you to find your documents, it asks for a date pet first saw a provider for the issue whenever you submit a claim which does not make sense for ongoing medications and then denies if the date entered is greater than 180 days ago. After you submit a claim you cannot view the documents submitted which has made it hard to track when my husband and I take turns submitting. And customer service is a joke. Too late for me to change since if I did all issues would become preexisting with the new insurance. Do your research and find somewhere good when your pet is young as pet insurance companies make it impossible to switch
Insurer: Pets Best
By: Maddy
Terrible: DO NOT BUY FIGO Insurance
The fine print and layout of the explanation of the benefits is deceptive. The graphic that summarizes the policy benefits shows two circles - one says $500 deductible, and the other circle says "unlimited". The categories of benefits listed below do not apply to the deductible. ALSO, I was unaware that there was a 181 day deadline to file claims. After spending $716. for one dog, and $657 for my second dog, I am being denied most of my claims because they are "late". My brother was diagnosed with terminal cancer and I am caring for him so I wasn't in any hurry to file my claims. I only learned about this "late" policy by calling the company. The claim summary on the app does not explain this, one just sees "$0" benefit. When you submit an appeal the company they have 5 days to acknowledge the claim, then in 30 day increments they let you know know that things are "in review", until they have made a decision. It is rigged to insure that the company keeps most of your premium. I would have saved money if I hadn't bought these policies.
Insurer: Figo
By: lynne
Great Insurance
Pets Best has easy, smooth claims process. Quick, hassle free reimbursements. The company is also emotionally supportive when your furbaby crosses the rainbow bridge
Insurer: Pets Best
By: T
Cheaper rates but higher denials
Been with PetsBest for about 5 years now and they were good in the beginning with great premiums and approval for claims now our last few claims have been denied, our costs are skyrocketing and petsbest is becoming just another shitty insurance company more interested in quarterly profits than actually helping Americans and their pets.
Insurer: Pets Best
By: Luke
CLAIM UNACCEPTED
MetLife uses fine print to inform you about waiting periods. Also, they do not want to cover simple x-rays. Very disappointed. They kept saying she had a pre-existing condition which wasn’t the case.
Insurer: MetLife
By: Ellen
Pet care
Savannah Animal Hospital is on time with appointments. Easy to get meds. They don't push specialists or testing. They were prompt and kind with end of care for my little chipoo. They are caring for my Coonhound currently who may have Cushings.