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Browse unique and miscellaneous pet insurance reviews that don’t fall into standard categories. Includes special experiences, feedback, and personal stories from real pet owners.
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Disappointing coverage when you actually need it
I would not recommend Pets Best. I’ve paid my premiums expecting genuine protection when my dog needs veterinary care, yet they appear to use an extremely broad interpretation of “pre-existing condition” to deny claims. My recent claim was denied in its entirety by linking aear haematoma to a previous history of allergies, even denying the urgent examination and diagnostic testing. Insurance only has value if it actually provides reasonable coverage when you need it. Based on my experience, I have very little confidence in Pets Best and would strongly advise pet owners to read their exclusions very carefully before purchasing a policy.
Logic is irrelevant here
PetsBest covers an annual teeth cleaning. They also cover tooth extraction. But if you have your veterinarian do a teeth cleaning and they find that teeth need to be extracted and ask you if they should proceed, PetsBest requires you to say,” no, for my insurance carrier to cover the extraction. I need to make a second appointment so you can knock my dog out again and go back in and take the teeth out..” it’s absolutely absurd!! and there’s no way on the website to communicate this, they make you call a phone number and get someone totally useless who just says yes, that doesn’t make any sense, but that’s the way it is based on our underwriter in your state.
Overall Great, but not happy about one thing
"Overall we were very happy with our experience with PetsBest. The website was easy to use, it was easy to make claims, customer service was helpful, and we received our reimbursements in a timely manner. However, we were very unhappy when a critical prescribed medication(herb) was not covered. Our dog was having SEVERE, possibly life threatening nose bleeds because of his cancer. The medication prescribed was Yunnan Baiyo. I understand that that medication is an herb, and technically 'herbs and supplements' are not covered under our policy. We were denied several times for that medication. I twice appealed that decision, with no success. I feel that consideration should have been given to the fact that this medication was not being prescribed as a supplement or as a holistic herb. It was a CRITICAL medication given to PREVENT and STOP our dog's heavy and excessive bleeding from his nose. Our vet told us that had he not had this medication he could have lost so much blood that it would have been life threatening. I hope that in the future you can take into account the cause and critical use for certain 'herbs', such as Yunnan Baiyo. Please add Yunnan Baiyo to your list of covered medications, or herbs. "
Insurer: Pets Best
By: Janelle
Eternally Grateful
I wrote this after my best friend, opie, died, to the insurance agency and thought i'd share here "Hi there - I've been meaning to connect with you and just share my experience and appreciation with you. I've been with Pets best for 5 years, and the care we received it truly remarkable. I'm used to always fighting with insurance companies about the fine print but everything was beyond seamless with you. Most importantly, and recently, our 5 year old dog, Opie, got acute lukemia and within a week, passed away. It was sudden, and excruciatingly heartbreaking. I was worried that you wouldn't cover is endless hospital visits that week, or the possible chemo care but I just got "yes, we'll take care of it" responses for you. I never had to choose between care for opie and finances. What a blessing. And in this world, what a rarity. Thank you from the bottom of our families hearts for your compassion, and overall generosity while making our lives easier in the worst times of our lives. Thats it. x"
Insurer: Pets Best
By: Alyssa
Pets Best is the Best!
"I have recommended Pets Best to several of my friends. This is the first time I have had insurance for any of my pets and over the years I have been with Pets Best, I have always thought it was one of the best decisions I have ever made. It turned out my little pup ended up getting cancer then after the cancer she ended up with a chronic illness. I would never have been able to afford all the medical for my pet without Pets Best!"
Go elsewhere
My dog got injured after the injury date from falling down the stairs. Unfortunately at that visit I asked about a lump unrelated to her fall and we found out it was cancer and had to put her down. Pet Best decided that since she was injured WITH cancer not to cover anything - not her exam, not her x ray for the fall (no ligament damage), not her pain medicine for the leg injury nothing. They also didn’t cover the euthanasia since the cancer was so far. While I understood maybe the cancer- the unrelated leg injury from falling down the stairs was NOT a pre existing condition. They simply took advantage of the convenience of my dog being terminally ill. I would recommend using other insurance.
Insurer: Pets Best
By: Dara
Technology leaves old people in the dust
It all used to be easy, but as the years pass, new words, techniques, and computer functions change. Drag-and-drop was what we did with laundry; we dragged dirty clothes and dropped them into the washing machine. I'm still working on "capture and release," but that's something for police or wildlife, isn't it? After 3 frustrating days, I finally hit "SOMETHING" that made my submission work, and I'm always fascinated by how easy it is when I finally figure it out. The bottom line is, the insurance is beyond great; it's a necessity. I know that in today's world of rising costs of "everything", one more bill is a pain, but what is that animal who looks to you for everything worth? You know, the one who understands love, affection, and comfort but has a problem understanding pain. If you're young you will love it, if you're old,well....you'll figure it out eventually.
Project manager
Veterinarian urgent care is very understanding since I have a hyper sensitive German Shepherd. They are very patient and willing to spend the time with your Pet and yourself explaining everything. Please continue to provide excellent service.