Other
Browse unique and miscellaneous pet insurance reviews that don’t fall into standard categories. Includes special experiences, feedback, and personal stories from real pet owners.
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Horrible MET LIFE
I recommend that everyone on here who was filed a terrible review with this terrible company should start a claim with the department of insurance and banking against this carrier. They will then have to investigate them.
Insurer: MetLife
By: R
MET LIFE BOGUS
I recommend that everyone on here who was filed a terrible review with this terrible company should start a claim with the department of insurance and banking against this carrier. They will then have to investigate them.
Insurer: MetLife
By: R
Horrible Horrible Horrible
It’s been four months since our claim was filed At least one phone call per week since June 2023 sometimes several calls a week Keep getting the run around The infamous line ”The Check is in the mail” or we canceled the check and reissued it I’ve asked to have it sent certified mail I have asked to have it escalated I have asked o speak to a manager etc… I am initiating a claim with the Department of Insurance and Banking against this Insurance Compamy Horrible Do Not Use MET LIFE PET Insurance My reviews will be shared on my Social Media pages We are still waiting for payment. Ironic you have gotten our monthly payments on time though
Insurer: MetLife
By: Rae
Its a scam...
People who get pet insurance usually want something they can rely on to be there when their little child animal gets sick or hurt, knowing they are unable to afford the vet bills. In this case, PetsBest is a huge scam taking over a month just to deny all my claims from taking my dog to the vet from being very ill. Causing another round of bills to come by to collect just so they can take their time and say no while cashing out my monthly bill.
Insurer: Pets Best
By: Thanh
Reliable, Responsive, Trusted
Highly recommended. Looking forward to good relationship with MetLife Pet Insurance for years to come with putt precious puppy. Keep up the good work!
Insurer: MetLife
By: Lily
Reimbursement great
So much peace of mind to know puppies are protected
Awful
We had been recommended petsbest by our vet when we had brought our dog in. We had bought her two days before we signed her up for pet insurance. She had a seizure a week later and pets best is considering it pre existing. Not sure how it's pre existing when we literally just bought her a week prior she was 6 weeks old. I will never recommend this company to anyone. Our dog was diagnosed with a liver shunt and we now have to put her to rest as we can't afford her surgery and petsbest won't help cover any costs due to it being "pre existing"
Insurer: Pets Best
By: Heidi
Was a Huge Disappointment
I initially got this policy for a new very expensive pup that I got not too long ago. I was offered a bare bones policy by the sellers but, bought a full policy. I took the pup to the vet on Friday and the claim was not touched until a week later. Nonetheless, I purchased two additional policies for my other two dogs and, was planning to buy a 4th for the new puppy coming next month. However, there were gremlins in the system that didn’t allow me to merge the policies. For over a week I was unable to access the original account until today so I could link the other two policies. I tried linking them but, was unable to because the system didn’t recognized my email address. I have been working with them for over a week to resolve these issues with the website and to link the policies. I called again today to find out what email they had but the policy information and email at their end was correct. The agent told me that she was able to link the policies but, when I tried to access my account the system couldn’t recognize even the original account asking me to provide again my policy number but to no avail. I was already fed up with the whole situation and with the fact that MetLife as big as they are their IT people couldn’t figure out the problem, didn’t get a call back with the status of the trouble ticket, it was a monumental mess. Regretfully, I just told the agent to cancel my policies. She sent the cancellation emails and MetLife lost over $3000 in coverage for my 3 dogs. This was frustrating and disappointing to say the least, I would not recommend this company to anyone. Their process is complicated and they take forever to adjudicate a simple claim.
Insurer: MetLife
By: Guillermo
They Look for Any Reason to Deny
I have paid for Fetch insurance for a year and have never had a claim approved. As my puppy had "soft stool" in its vet notes from the first vet visit, no diarrhea-related illness, including that caused by worms, is covered. Further, while they say on their website that you only need vet notes from the most recent non-illness related check up, they reject your claim for having insufficient documents when you submit that just to have you resubmit. In short, their business plan is to obstruct by any means possible and never payout what is owed. Absolutely do not use Fetch Pet Insurance - there is a reason their reviews are removed from Google.
Insurer: Fetch Canada
By: Jon