Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to use
The vet clinic facilitated our Trupanion claim through their office. It was seamless, pain-free and the finances came out as expected in the end.
Insurer: Trupanion
By: Chloe's mom
Pumpkin is absolutely worth it!
Pumpkin is great. Easy to work with and a seamless transaction that allows me to provide my beloved dog with the absolute best care. I was very skeptical of getting pet insurance but it’s one of the best choices I’ve made and is completely worth it. Pumpkin is wonderful to work with.
Insurer: Pumpkin
By: Sarah T.
This was a waste of my money
This was a waste of my money. They denied my claim when my dog blew his ACL because he had ruptured the other one 2 years ago. Cancelled. Do not recommend!
Insurer: Trupanion
By: Kimberly Engler
Very helpful and caring people work…
Very helpful and caring people work there
Insurer: Pumpkin
By: Anne
I have never purchase pet insurance…
I have never purchased pet insurance in the past for any of our pets. When we chose MetLife to insure our New Australian Shehpherd puppy, we found the process to be very straightforward. Submitting claims is incredibly easy through the app and reimbursement has been received within just a few short days after claim submission. We are so glad that we signed up for this plan for our puppy and especially appreciate the coverage for preventative care.
Insurer: MetLife
By: Erica C
We have been with Trupanion for over…
We have been with Trupanion for over ten years and they have been awesome! We have had some serious health issues with our fur babies and the fact that Trupanion is in our corner has helped us get through some very tough times, thank you Trupanion!
Insurer: Trupanion
By: Jennifer
I like that you offer pet insurance
I like that you offer pet insurance. I have had the experience of not being able to afford an unexpected but needed expense for my pets. The representative was knowledgeable and found a plan that fit my needs. I do wish that she could have directed me to an online site so we could both visualize the material together instead of just verbally explaining it to me.
Insurer: Nationwide
By: Mary RN
Claims aren't paid, calls aren't returned
I'm wondering what is going on here? PETS BEST used to be a great company and I referred them to everyone I knew. NOW???? I have had claims sitting and waiting for a month with no action. And SEVERAL of them are sitting with no action. Also, I've called about a couple of other questions I had and was told that I would get a call back--never got one back either time. Customer service is really really terrible right now. Oh, and I think I forgot to mention I sat on the line the other day for 20 minutes waiting for someone to even answer. This is really disappointing and frustrating.
Timeliness of claims was outstanding.
Timeliness of claims was outstanding.
Insurer: Pumpkin
By: Mark