Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Ease of submitting claim big plus
Ease of submitting claim big plus. Also staff very helpful when I have called in
Insurer: MetLife
By: Marianne Reverberi
It’s always a smooth process about our…
It’s always a smooth process about our claims. Talking to the representatives was a breeze they're very knowledgeable and informative. I have been referring to family and friends to get MetLife for their pets and so far, most of them enrolled.
Insurer: MetLife
By: customer
Great customer service from Brandy
Great customer service from Brandy. Answered all my questions and explained the policy well.
Insurer: Prudent Pet
By: Diana R.
Fetch horrible pet insurance
If I can get Fetch Pet Insurance, a zero I would they don’t even deserve a one star. They are horrible. I paid for insurance over a year and a half, and they denied every single claim I ever sent despite me sending the receipts. They are not bbb worthy and have almost 300 complaints What does that tell you.
Insurer: Fetch
By: Ingrid
Amanda was super friendly and helpful!
Amanda was super friendly and helpful!
Insurer: Fetch
By: Kelly
I have had Healthy Paws for 9 years
I have had Healthy Paws for 9 years. Not one complaint. Expeditious reimbursements, true to their guaranteed coverage guidelines. Highly recommend. *****
Insurer: Healthy Paws
By: Kathi Anderson
Quick payment for Claims
I have been very please with the response time on our claims.
Insurer: MetLife
By: Connie F Ramirez
My pets are family, and Embrace treats us that way!
I honestly can’t say enough good things about Embrace. Dealing with vet visits can be so overwhelming, but every single person I’ve spoken to at Embrace has been an absolute gem—so kind, genuinely empathetic, and incredibly knowledgeable. You can tell they aren’t just reading from a script; they actually care about you and your pet. What really blew me away is how much stress they take off my plate with their mobile app. I used to dread the idea of insurance paperwork, but the app makes the claim process so fast and easy. I just snap a photo, upload it, and the team handles the rest. It’s such a relief to have a company that combines a true human touch with technology that actually works. It is also such a comfort knowing that the financial side of my pet's care is one less thing to worry about.
Insurer: Embrace
By: Alicia Neppl
Incredible experience with claims for…
Incredible experience with claims for extensive dental procedure. Quick responses, paid large amount of it directly to vet as I was there to pick her up. So glad she’s covered with your plan
Insurer: Trupanion
By: Hugo Mom
Lack of information in initial phone call
Would have been nice to know about the ligament waiver form a vet can fill out while in discussion with the sales person about the policy. We talked about pre ex conditions for some time. I brought up ears and eyes if I’d have known about the form that needs to be completed in order not to have a pre ex on ligaments etc I could have asked the vet for her check of such during Charlys follow up exam now I need a separate visit meaning $$ to do so. Also have called multiple times and never got a person answering: always need to leave message for a call back which doesn’t happen right away
Insurer: Prudent Pet
By: carlaconwaygmail.com