Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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OUR DOGS ARE IN GOOD HANDS WITH NATIONWIDE
I spoke with Chad and he answered my questions and emailed me information right away. I had more questions and called and Chad was not available at that time and another very helpful man answered a couple more questions and we had a nice short visit about Goldens as he has a Golden too and he told me he and Chad were going into a meeting and he would tell Chad that I called. Chad called me back after the meeting and we discussed getting our Golden Rainy back with Nationwide and also adding our newly adopted Golden Augie and we have been with Nationwide around 20 years and during that time Nationwide has always done right by our dogs and we like to stay with a company that has always been there for our dogs and we were welcomed back and we feel we and our dogs are in good hands with Nationwide.
Insurer: Nationwide
By: Jean
Cat Emergency!
I had an emergency with my cat, and had to take her to the emergency vet hospital. Without the insurance, it would have cost me around $10,000 to get her healthy again. I especially appreciated the fact that the hospital was willing to apply first to Trupanion before they asked for my share. Most veterinary offices and hospitals would make me pay upfront, and then reimburse me. They clearly trusted Trupanion.
Insurer: Trupanion
By: Lynn
They are very good at communication
They are very good at communication, they let me know immediately that there might be a delay in processing and refunding, but that was fine, I really appreciated any and all updates and communication.
Insurer: Pets Best
By: Christine Murphy
Pumpkin is a great insurance company to…
Pumpkin is a great insurance company to work with! Everyone is pleasant, helpful & quick to help. They keep their customers informed about claims, payments & any changes to policy. They recently updated their speed of reimbursement for payment of services that have been pre-authorized. I tell every pet parent I meet that they have to get Pumpkin Insurance! I highly recommend them.
Insurer: Pumpkin
By: Mary Ann Windsor
Very easy to submit a claim and get a…
Very easy to submit a claim and get a clear and fast response/determination and payment.
Insurer: MetLife
By: customer
Always very friendly and helpful with…
Always very friendly and helpful with all my concerns.
Insurer: Prudent Pet
By: esaulinorochester.rr.com
Easy and rapid reimbursement, great customer service
Easy and rapid reimbursement. I complete the claim while sitting in the veterinary parking lot. The only documentation I have needed to forward are the SOAP notes and invoice. No further documentation or explanation has been needed. Reimbursement usually received within a week.
Insurer: MetLife
By: Edward Bowden
Unable to access account online
Unable to access account online. I have to call and get assistance to get into my account. This has been going on since October.
Insurer: Pets Best
By: Monica Taylor
Love trupanion !!!
Love trupanion !!!! Best insurance by far ! Pays super fast either directly to the doctor or to us ! And customer service is amazing !!!
Insurer: Trupanion
By: Edina Gallovits
That it takes quite a bit longer to receive your refund for pet services.
You said a lot of texts telling me you’ve received my paperwork which I appreciate. But, you take way too long to send a refund.
Insurer: MetLife
By: Mary Egle