Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Outstanding service
Outstanding service! I've had two claims so far and the response was very quick. Reimbursement came within a few days direct to my bank account. I highly recommend MetLife!
Insurer: MetLife
By: Ralph - Tampa
Quick, Easy & Efficient Service!
User friendly website for filing claims. Turnaround on claim reimbursements is quick with flexible payback options. We've been customers for over two years and haven't had one negative transaction!
Insurer: MetLife
By: Renee
Glad we have MetLife for pet insurance
Glad we have MetLife for pet insurance. They provide excellent service.
Insurer: MetLife
By: customer
Easy to submit claims and quick…
Easy to submit claims and quick reimbursement process
Insurer: MetLife
By: customer
Staff is friendly
Staff is friendly, helpful and very knowledgeable.
Insurer: MetLife
By: customer Jim Horler
Simple and Efficient
Adding my name as a co-policyholder with my husband was quick and easy, which gave us confidence that the process would be straightforward. Having a sick pet is already stressful, but MetLife made the experience much easier. We submitted all required documents for a claim, and it was approved within the stated timeframe.
Insurer: MetLife
By: Andrea
MetLife makes it easy to file claims !
MetLife makes it easy to file claims !
Insurer: MetLife
By: Ron
The fast response when we file a claim
The fast response when we file a claim! TY👍🇺🇸
Insurer: MetLife
By: customer Lizzy and Kammie
Great personal and swift service!
Great personal and swift service!
Insurer: MetLife
By: customer
Excellent customer service and while…
Excellent customer service and while the premiums do increase yearly, it’s just the cost of business. I love the ease of submitting claims and as a 10+ year customer I’ve seen their intentional efforts to implement innovative processes and resources to meet the needs of its customers.
Insurer: Embrace
By: Chanda LeVasseur