Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My request
I requested that a Breeding rider be added to my female's policy. Jay took care of this, but told me that it could not be added until Feb 26 because her enrollment date is the 26th, and then the coverage would not begin until 30 days after that. I asked if this new coverage could please be added immediately by prorating the # of days between the call and the 26th of the month. I understand the 30 day wait time. She said that starting the coverage any sooner was not possible. If my dog needs to be bred prior to March 26, I will of course cancel the extra coverage because it is of no use. Not happy.
Insurer: Trupanion Canada
By: Marnie
I am so grateful that I have insurance through you
You guys are a GODSEND for my dog BOOMER and I am so grateful that I have insurance through you! It has never been a problem and your employees are always very kind, considerate and compassionate toward Boomer and his health issues! Camille was just as sweet and compassionate as could be! Thank you!
Insurer: Trupanion Canada
By: Barb
You guys are a GODSEND for my dog BOOMER and I am so grateful that I have insurance through you!
You guys are a GODSEND for my dog BOOMER and I am so grateful that I have insurance through you! It has never been a problem and your employees are always very kind, considerate and compassionate toward Boomer and his health issues! Camille was just as sweet and compassionate as could be! Thank you!
Insurer: Trupanion Canada
By: Barb
I requested that a Breeding rider be added to my female's policy.
I requested that a Breeding rider be added to my female's policy. Jay took care of this, but told me that it could not be added until Feb 26 because her enrollment date is the 26th, and then the coverage would not begin until 30 days after that. I asked if this new coverage could please be added immediately by prorating the # of days between the call and the 26th of the month. I understand the 30 day wait time. She said that starting the coverage any sooner was not possible. If my dog needs to be bred prior to March 26, I will of course cancel the extra coverage because it is of no use. Not happy.
Insurer: Trupanion Canada
By: Marnie
friendliness professionalism service is something you don't get every day.
friendliness, professionalism, service is something you don't get every day.
Insurer: Trupanion
By: Tom
Love the service when I’ve used it but the prices are to high.
Love the service when I’ve used it but the prices are to high.
Insurer: Trupanion
By: Vicki
Very professional and prompt
Jasmine is very professional and promptly returned my phone call to sign up my puppy for an insurance plan. Thanks!!
Insurer: PetPartners
By: Hayley
Lifesavers
Healthy Paws has truly been an affordable lifesaver for my 2 year old mini bull terrier that has undergone 4 surgeries now. They have been speedy and efficient with my multiple claims and have even reached out to check on my sick pups health status. I am so appreciative for getting health insurance through them since day 1.
Insurer: Healthy Paws
By: Chelsea
So sympathetic for our loss.
We lost our pet earlier this week, and it meant a lot to me for Rosa to be so sympathetic for our loss. I felt like she really cared about us and how we were feeling, and she didn't try to sell us on anything. That goes a long way towards building trust
Insurer: AKC
By: Christopher