Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Resolved quickly.
Latonya was very helpful in making sure my claim was resolved quickly. She took the time to ask about my pet and was empathetic about our recent health troubles. I am impressed with the efficiency of the organization and appreciate that there were no hidden delays or loop holes. It was comforting to me that the insurance company paid with very little fuss or hassle.
Insurer: Trupanion
By: Jessica
Very empathetic
Sam was very empathetic and encouraging despite delivering me a negative on a preauthorization. She made hard news easier to take by being a decent human to me and I hope I was decent to her.
Insurer: Trupanion
By: Melissa
So grateful for Nationwide!
I recommend Nationwide to all my fellow pet owners. It can make the difference between saving your pet in an emergency - to having to say good bye. This happened to me recently and I am beyond grateful. The speed and way they handled my claim was amazing.
Insurer: Nationwide
By: Patti
Easy as pie!
Our Doberman has been having some recurring skin issues, so we've had several claims in the last few months, and I've had some questions for Embrace. The Embrace representatives are always very friendly, courteous and helpful, and the claims are processed quickly.
Insurer: Embrace
By: Suzanne
Customer Service is amazing. They truly care.
Pets Best is wonderful. Our poor pup got pretty sick and we racked up quite a vet bill. We had so many questions since this was our first time dealing with a health issue for our dog and the customer service reps were so prompt and answered the phone within a minute. Everybody is so kind and knowledgeable and really cares about doing everything they can to make the process go smoothly.
Insurer: Pets Best
By: Miriam
Covered the Big Bills, Quickly
I have been a big believer in pet insurance for many years, but this year was the first when it really and truly came through. I was drawn to Embrace for two main reasons: the optional wellness benefit (yes, please!) and the annual deductible, as opposed to one per condition. My dog already has several issues that were considered pre-existing, but I knew I wanted her insured in case of any new chronic or acute illnesses that could crop up. I won't gloss over things - my early experiences with Embrace's customer service left something to be desired. When we had to euthanize one of our dogs, there were some hiccups with us continuing to get billed for her policy, and for confusing her records for those of our other dog. They also sent a notice to our vet that said "We've covered $0 of this service." Not a great impression. But when it mattered, they stepped up. Last year, my relatively low-key dog shocked us all by tearing her cruciate ligament the Sunday before Christmas. Since she never had any orthopedic issues prior to that, Embrace covered everything from the X-ray to diagnose to her to the hospital stay for TPLO surgery to the laser therapy treatments she's receiving to help her heal. Now, that's great, but it is what ANY quality pet insurer would do, but they came through when our reimbursement check for the surgery - well into the 4 figures - failed to show up in our mailbox after the 10 business days from being cut, as promised. I called to speak with someone, and they immediately canceled the check and set me up for direct deposit. Now there's no more waiting for checks - the funds go directly into my bank account. They understood the urgency and took action. I've had to submit around a dozen claims since December, and all have been assessed and paid in a timely manner. Has the experience been 100% smooth? No - hence the less than perfect rating. But I am happy with the results and with the company as a whole.
Insurer: Embrace
By: Jaime
Healthy Paws cares!
Our new puppy has had quite the start to life. Cut paw and eating a foreign substance in which she had multiple vet visits and ultimately having to have an endoscopy! Healthy Paws was there all the way for us. Checking on Lucy and quickly processing our claims. Thank you to all the staff for being such a kind and wonderful insurance company for our little girl. We appreciate all you do at Healthy Paws!
Insurer: Healthy Paws
By: Mary
Excellent
Very courteous and efficient service and easy to place a claim.
Insurer: Trupanion
By: Ellen
Always able to get the care he needs.
Augie my Golden Retriever, has always been susceptible to getting growths on his body and since he had a mast cell tumor when he was young, I try to always have him evaluated and suspicious growths removed. He also has allergies that showed up when he was five. Thanks to Nationwide Insurance, I can always make sure he is taken care of and treatment is done quickly. He is now doing well, even though he had a bad reaction to sutures and needed additional treatment and care.
Insurer: Nationwide
By: Liz
Outstanding Service
Couldn't ask for anything more! No fuss and very efficient
Insurer: Nationwide
By: RobertFalcone