Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,890 total
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Best Insurance Ever
This has been the best experience ever since a lump was found in my dog's chest. Many tests and Pets Best has paid on my claims which helps us out with all the tests that have had to be performed.
Insurer: Pets Best
By: Donna
I'm grateful for Embrace
My dog needed knee surgery. I put a claim in and within 10 days I found out 80% of the surgery bill would be reimbursed. It's a life saver. Thank you
Insurer: Embrace
By: heather
Great place to be
So glad I joined a few years ago. Fast, fair, amazingly simple to use and valuable service!
Insurer: Embrace
By: Venelin
Best experience
Great insurance, pays quickly. Pleasant and compassionate to your needs when my dogs needed to be hospitalized
Insurer: Embrace
By: William
Fair, Courteous and Speedy
Have had two claims processed quickly and fairly. Paperwork was easy to fill out and submit. Couldn't ask for better experience.
Insurer: Nationwide
By: Patricia
Great service!
As always my claim was processed quickly and efficiently. Your company is extremely organized and employees are proficient. I'm so glad I chose Embrace pet insurance.
Insurer: Embrace
By: Christina
Nationwide pet insurance is the best
I am very happy with Nationwide service. Straight forward no issues with claims and customer service is excellent. Had an amazing experience with 24/7 help line.
Insurer: Nationwide
By: Rajeswari
Very helpful
Very helpful in explaining the invoices and deductible thus far - I think I may have been given incorrect information in the past but it was cleared up with this phone call.
Insurer: Trupanion Canada
By: Shauna
Very helpful in explaining the invoices and deductible thus far - I think I may have been given incorrect information in the past but it was cleared up with this phone call.
Very helpful in explaining the invoices and deductible thus far - I think I may have been given incorrect information in the past but it was cleared up with this phone call.
Insurer: Trupanion Canada
By: Shauna
Denied Claims Until Consumer Reporter Got Involved
Healthy Paws used every delay tactic in the book to deny my dog's claims for life-threatening cancer. It took getting a consumer reporter from a major newspaper involved for them to cover the claims, as they should have from the beginning. The company says it makes its claims decisions based on the medical records. This is false. Healthy Paws had absolutely everything they needed in the medical records to cover my dog's claims, including the histopathology report and letters from her oncologist and surgeon. I tried for three weeks to get my claims adjuster on the phone, with no luck and no return phone calls. I finally gave up on that and requested a third-party review. The results from that review--which found in my favor--took nearly two months, and coincidentally were received the very same day that Healthy Paws was contacted by the consumer reporter. This case never should have gone to a third-party review in the first place, as the facts in the medical record were clear. Meanwhile, my dog's life and longevity have been put in danger by Healthy Paws' delays. The only reason I am giving more than one star is that they cover alternative treatments such as physical therapy and acupuncture. I cannot express how disappointed I am in this company.
Insurer: Healthy Paws
By: Samantha