Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA truly cares about the well being of my four-legged baby.
When we first got our dog, I wasn't sure whether to get pet insurance for him or not. ASPCA was recommended to us. Because of them, I don't ever hesitate to bring my dog to the vet. Also, when he was going through some medical issues, I was able to call them on the phone and they discussed with me what would be covered and what would not. More importantly, they discussed what would be in the best interest of my dog whether it would be covered or not. They have even called to check on him after receiving multiple claims for one incident. I would highly recommend them to anyone who is looking for pet insurance.
Insurer: ASPCA
By: Gerri
Wonderful service
I rescued a wonderful sweet dog who shortly thereafter was diagnosed with a venereal disease tumor that was so large it had started to bleed. So I started making claims against my insurance literally days after my policy was in force. Embrace has been fully responsive since day one, reimbursing my claims and even sending their best wishes to my pup. I am so grateful, and hope my (now cured) dog lives long enough for the company to more than recoup its costs.
Insurer: Embrace
By: Ellen
Healthy Paws approved and paid the claim very quickly.
I submitted a claim for my 3 year old lab who ate something she wasn't supposed to--- unfortunately that's what labs do. :) I took her to the emergency vet hospital where she was initially treated with charcoal and then on iv fluids for 2 nights. I submitted a claim after she (thankfully) recovered and Healthy Paws paid it very quickly. Healthy Paws also followed up with an email (during a weekend) to see how she was doing. I am extremely impressed with both the claim process and the customer service follow-up.
Insurer: Healthy Paws
By: Becky
Love that I can count on you!
As I am walking through the aging dog experience for the first time, it is so comforting knowing that Nationwide is there for us! Would highly recommend them, great customer service, great coverage, great peace of mine!
Insurer: Nationwide
By: Danielle
GET THE RECORD STRAIGHT!
Clearly, you people don't know what you are doing! You sent me a lovely inquiry about Cooper's recent vet visit via email. The vet visit WAS NOT for Cooper, but, for my OREO, who passed away on 1/27/18. I have been with Nationwide (Veterinary Pet) for a very long time, before pet insurance became fashionable! I was always impressed with the service and speed of claim processing. This time, someone definitely dropped the ball and totally messed up 2 final claims which I had submitted for her and NOW THIS! Maybe Nationwide should either check their employee's work to ensure that these upsetting mistakes don't occur. I just lost my pet- to add MORE frustration and grief to the situation by receiving erroneous claim determinations and inquiries from Nationwide simply complicates things! More compassion definitely is warranted on your part!
Insurer: Nationwide
By: Miriam
Helping me be a better Dog Mom
Nationwide Pet Insurance has been amazing! From applying, to submitting claims, to accepting payment, and reviewing explanation of benefits, this process could not be easier. It's so reassuring to know that they are helping me provide the best care possible for my boys!
Insurer: Nationwide
By: Kellie
The only reason I give a 8 vs.
The only reason I give a 8 vs. a 10 is because of your pre-existing policy. Bethany, on the other hand, was wonderful...the downgrade mark has nothing to do with her.
Insurer: Trupanion
By: Alexis
My request
I requested that a Breeding rider be added to my female's policy. Jay took care of this, but told me that it could not be added until Feb 26 because her enrollment date is the 26th, and then the coverage would not begin until 30 days after that. I asked if this new coverage could please be added immediately by prorating the # of days between the call and the 26th of the month. I understand the 30 day wait time. She said that starting the coverage any sooner was not possible. If my dog needs to be bred prior to March 26, I will of course cancel the extra coverage because it is of no use. Not happy.
Insurer: Trupanion Canada
By: Marnie
I am so grateful that I have insurance through you
You guys are a GODSEND for my dog BOOMER and I am so grateful that I have insurance through you! It has never been a problem and your employees are always very kind, considerate and compassionate toward Boomer and his health issues! Camille was just as sweet and compassionate as could be! Thank you!
Insurer: Trupanion Canada
By: Barb
You guys are a GODSEND for my dog BOOMER and I am so grateful that I have insurance through you!
You guys are a GODSEND for my dog BOOMER and I am so grateful that I have insurance through you! It has never been a problem and your employees are always very kind, considerate and compassionate toward Boomer and his health issues! Camille was just as sweet and compassionate as could be! Thank you!
Insurer: Trupanion Canada
By: Barb