Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I can't rate them highly enough
As a veterinary nurse, I see people have to choose between saving their pets life and paying their mortgage all too often. About six years ago I didn't want that to happen to my pets so I researched and decided on Healthy Paws. I cannot say enough good things about this company. Not only have they saved my pets life but he wouldn't be walking without them. Unlike most other Insurance companies, they try to find a reason to pay your claim not deny it. Easy to submit claims, fast reimbursement. I recommend it to our patients s all the time. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Julie
Great communication and service
I have had Embrace insurance for 2 dogs for over 5 years. Notifications are sent out from the time claim is received, processed and approved. Couldn't ask for more. Having good pet insurance, takes a lot of stress of worry out of managing your pets health, especially when there is a serious health problem. Thank you.
Insurer: Embrace
By: Kathy
Healthy Paws is an outstanding company
Best pet insurance! Great customer service, Always timely with claims, never have had a single issue with a claim, everyone is kind, concerned and helpful and an outstanding company. I wish my health insurance was as comprehensive, patient oriented and geared toward the consumer. I give Healthy Paws 10 stars!! I highly recommend Healthy Paws !!!
Insurer: Healthy Paws
By: ABIGAIL
Ripoff!!!!
Don’t bother! They want through my 2 year old dogs vet file and denied all my claims because he had one seizure a week before I purchased this insurance. While they were explaining to me why they brought up an ear infection and UTI and said those were also pre-existing. I think this is a violation of my privacy that they went through all the dogs records. I have a right mind to contact a lawyer but I will for now just advise everyone not to purchase this insurance.
Insurer: Figo
By: Sue
Unprofessional
They never handle my claim and scammed me out of $240
Insurer: Trupanion Canada
By: Victor
Thank you.
I appreciate the condolence card actually signed by staff and all the years of support my dog received they Trupanion thank you
Insurer: Trupanion
By: Andra
Positive and personable.
Positive and personable. Keep up the great work!
Insurer: Trupanion
By: Matthew
Really care!
The representative I spoke to really cared!!!! It was the best experience I ever had with an insurance company. We were traumatized with having to take our beautiful dog to emergency, but the rep assured me that we were covered. I couldn't imagine having the financial burden on top of the fear of losing our puppy. They covered in a true emergency and we are grateful for Trupanion.
Insurer: Trupanion
By: Marc