Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Good work
Thanks to all of you at Nationwide Jacob is doing fine thank you for all that you do
Insurer: Nationwide
By: Jesse
pretty good
pretty good insurance although you have to explain to them every visit to the vet. for example, Kai had bad blood test so vet decided to repeat test because Kai was getting was going under for his procedure. I was denied for no reason. it is still pending. hope it will be resolved. otherwise no complains so far
Insurer: Nationwide
By: ALEXANDER
Using the app makes submitting a claim so easy.
The app and the fast response has made Nationwide Pet insurance so easy to use.
Insurer: Nationwide
By: Mark
Using the app makes submitting a claim so easy.
The app and the fast response has made Nationwide Pet insurance so easy to use.
Insurer: Nationwide
By: Mark
My vet office and your company work well together
It's taking no effort at all to deal with pet insurance thanks to you guys and my vet office working well together. They do the paperwork for me, and you guys keep me well informed on the status of each claim as it comes in. I thank you, and Mushu thank you very much. This is the first year my company offered pet insurance and I'm sure glad I signed up for both my dogs.
Insurer: Nationwide
By: John
My vet office and your company work well together
It's taking no effort at all to deal with pet insurance thanks to you guys and my vet office working well together. They do the paperwork for me, and you guys keep me well informed on the status of each claim as it comes in. I thank you, and Mushu thank you very much. This is the first year my company offered pet insurance and I'm sure glad I signed up for both my dogs.
Insurer: Nationwide
By: John
Worth every Penny!
I'm so glad I have coverage for our boy, Sirius. Thank you for making this such an easy process!
Insurer: Nationwide
By: Judith
He is a wonderful fur baby and we love him very much!
You have always covered any expenses we’ve had with him. We appreciate you partnering with us and making his care a priority.
Insurer: Nationwide
By: Carmen
No hassle pet insurance
I love my pet insurance! It’s so easy to submit a claim online and I get money back for our visits. This makes it easy for us to keep our dog up to date on his wellness checks and medications.
Insurer: Nationwide
By: N.
Better than MY health insurance!
Riley's claims are processed quicker and with less issues than my health insurance! The forms are extremely simple, I love that I get an email advising that the claim has been received, and everything that they say should be covered actually IS covered. I wouldn't own a dog without it.
Insurer: Nationwide
By: Sharon