Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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We are so thankful for Healthy Pets!
Healthy Paws is the best pet insurance on the market! They offer wonderful, unlimited policies and their claim processing is very fast and easy! I am so thankful for Healthy Paws. Our furbabies have suffered some urgent emergency medical situations and Healthy Paws has never let us down! Our three babies are now nine years old and they are going strong, thanks in large part to Healthy Paws Pet Insurance!
Insurer: Healthy Paws
By: Paula
Amazingly fast processing claims
Amazingly fast processing claims, very responsive, and just generally a joy to deal with. Great people working for a great company.
Insurer: Trupanion
By: Bob
Confusing
More thorough and standardized explanations of benefits would be appreciated. I have heard different explanations from different agents, culminating in confusion and frustration.
Insurer: AKC
By: Lindsay
Filing a claim is fast
Filing a claim is fast and easy. Always receive a response in a timely manner. I've never had a problem.
Insurer: Trupanion
By: Monica
Easy to deal with
Easy to deal with - transactions processed quickly
Insurer: Trupanion
By: Louis
easy to use
easy to use and if I need help the people are very kind and helpful
Insurer: Trupanion
By: Wendy
Great Insurance and Easy Claims Process
Nationwide has provided great coverage for my dogs this year and the claims process has been extremely easy. The company has great customer service, if you ever have a question or need assistance with your policy. I would recommend any pet owner to insure with Nationwide.
Insurer: Nationwide
By: Julie
Great Insurance and Easy Claims Process
Nationwide has provided great coverage for my dogs this year and the claims process has been extremely easy. The company has great customer service, if you ever have a question or need assistance with your policy. I would recommend any pet owner to insure with Nationwide.
Insurer: Nationwide
By: Julie
It really PAYS to have this wonderful pet insurance
I am very pleased to have my little family member covered with your Great Plan! I appreciate the friendly, compassionate people at your company helping me through the rough times.
Insurer: ASPCA
By: Lila
Amazing Claim Service
It is amazing how quickly claims are reviewed and processed. I submitted my claim in the morning, and that afternoon it had been reviewed, processed, and the results communicated to me in a clear and easy to understand manner. I had a check from Figo in less than a week from the date I submitted the claim. Plus, the customer service representatives were friendly and helpful!
Insurer: Figo
By: Lee