Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
The customer service rep help me...
The customer service rep help me solve all issues with my pet insurance policy I am greatly appreciated for all the help and I'm very happy to continue doing business with AKC pet insurance
Insurer: AKC
By: Naomi
Great customers service
Great company they truly care about you and your animals
Insurer: Trupanion
By: Lynn
Best Pet Insurance Period
Healthy Paws Pet Insurance is the absolute best pet insurance on the market. I have had my 6 year old Whoodle (half poodle/half wheaton terrier) insured with Healthy Paws since he was 12 weeks old. It has paid for itself 10-fold. I've always been reimbursed within days and have never had anything questioned. I wish my health insurance was as easy to use as my dog's health insurance. As long as I have a pet, I will have pet insurance through Healthy Paws.
Insurer: Healthy Paws
By: Julia
Highly recommend Healthy Paws!
Healthy Paws has been a lifesaver - literally! My aging dog lost his eyesight, and subsequently fell and broke his shoulder. Between the emergency visit, surgery, medications, and physical therapy, his medical care is costing in the tens of thousands of dollars. Healthy Paws reimbursed the charges, as expected, with no hassle, and no complaints. And claims submission is a breeze online. And, the icing on the cake - they even check in on how my dog is doing from time to time. What health insurance company does that? Healthy Paws! I cannot recommend them highly enough. Because of them, my dog is getting excellent medical care that I would not otherwise be able to afford. Thank you!
Insurer: Healthy Paws
By: Ellen
Fantastic Customer Service
After taking our 3 month boxer pup to the ER for treatment, we were advised to contact Trupanion to initiate a claim. Since we just started our subscription the end of December, we had to wait 30 days before we're able to file a claim. Dominique was fantastic! She gave us a mini orientation, updated our account, shared how to easily submit a claim should we have need to do. Dominique provided GREAT customer service! Thank you!
Insurer: Trupanion
By: Verna
So friendly!
Always such friendly service, it's nice to speak to a human!!
Insurer: Trupanion
By: Jennifer
Amazing!
My representative, Abby, was amazing! She was extremely helpful in resolving my issue.
Insurer: Trupanion
By: Stephanie
Lost claims
I can't believe you lost the Rimadyl invoice that was included with the Gabapentin invoices [I faxed 4 pages] and now you are reviewing it??? Beau has been taking that for a long time - it is not new for his Arthritis. I am also disappointed how long it is taking for reimbursement for Beau's hospitalization - he was so sick, I thought I was never going to get him back.
Insurer: Trupanion
By: Joan
Very friendly
The representative was very friendly
Insurer: Trupanion Canada
By: Verna