Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Efficient company with great service.
Suzy Q is doing great. Thank you for your excellent follow-up. I just referred a friend to you, who has a brand new puppy. I really appreciate the great service you give to your clients and your concern for their animals. Thank you again, Linda Marcus
Insurer: Nationwide
By: Linda
Extremely efficient insurance service for pets!
Embrace makes submitting pet insurance claims very simple especially with their online services. All of the contracts and forms one needs are sent via email and they are easy to use and submit for insurance reimbursement. I wish dealing with my own health insurance was this great! Thank you, Embrace!
Insurer: Embrace
By: Dr.
The overall coverage, sincere care, and support for our pup and us as pet parents in remarkable!
We've felt supported since day one and will continue to be customers for a long time!
Insurer: Nationwide
By: Danielle
Happy Pet Owner
Claim process extremely well managed (some human insurers could take a lesson). Claim settlement was prompt and accurate. I recommend their insurance product.
Insurer: ASPCA
By: Richard
Nationwide Pet Insurance has been a lifesaver! Literally!
Our bulldog, Kevin, has had a rough year with a bout of uncontrolled seizures that required a 5 day stay in the animal hospital and several months later, a GI obstruction that required surgery. It was a huge expense both times and the knowledge that Nationwide was there to help with the cost reduced the stress of the situation significantly. We may have had to make a difficult choice with regards to Kevin's life if we did not have the Nationwide Pet Insurance. The claims' process was easy and we received payment in a very timely manner. Thank you to Nationwide for saving our dog's life!
Insurer: Nationwide
By: Sandy
So helpful, caring, and thoughtful through difficult times
My 3 1/2 year old AmStaff needed knee surgery. Obviously I was upset and concerned for him, but remembered that I at least had pet insurance and that should help my walled! I called ASPCA to review my policy, see what was covered, and ask how to file the paperwork. Their paperwork is easy enough to download online, and mostly easy enough to understand as well. I had questions about filing for a pre-approval, and the woman I spoke with was so kind and helpful and wished me and my dog well and was genuinely sad and sorry he was going through all of this. The pre-approval came back quickly, and everything was as explained. Once I received the paperwork from my vet, the vet sent everything to ASPCA and filed for me directly which was a huge help as well. Within the same amount of time as the pre-approval (maybe a week or so) I was notified that everything was approved/accepted and that I would receive payment. The online system is so easy to use that I wish I had thought to sign up for direct deposit, but the check came fairly quickly. I also did not have to log in to stalk the status of the approval since ASPCA emails me whenever new information on the claim is available. All around, great pet insurance. I wish I never needed it, however it's so nice to know they're here for me and my dog!
Insurer: ASPCA
By: Lisa
Too much stress
It takes a lot of work to get a payment for your claim. I have to call and call and it's very stressful.
Insurer: Nationwide
By: Barbara
Prompt response
Cody recently had a hot spot for which he had to see the vet. I submitted a claim for the visit and received prompt reimbursement. So far Nationwide has been responsive and very user friendly.
Insurer: Nationwide
By: Jan
Ribert
Great company and people to deal with.
Insurer: ASPCA
By: McKinney
The Best!
Thank you so much for everything! It definitely helps when you guys help out with the bill! I work at a vet hospital and am constantly recommending you! I am hoping you guys will help with the exotics bill! 😀
Insurer: Nationwide
By: Sarah