Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Toby's insurance
You guys are great. You pay on time. Everything that you said was covered is covered and you seem to care about my Toby. Thank you very much
Insurer: Nationwide
By: DIANE
Confident in Nationwide
Alice incurred a serious injury to her left knee resulting in Tibial Plateau Leveling Osteotomy (TPLO) surgery to stabilize the knee. A freak accident as a result of her disposition toward imitating a Space-X rocket, launching off anything and everything at the light speed. She's energetic, to put it mildly. I'm relieved that I had the foresight to get her pet insurance when she was a puppy. I have and old yellow lab who has been plagued allergies his entire life and now battles arthritis. His vet bills have cost me thousands over the last 12 years. Alice, however, is healthy and strong (like draft horse strong!) and as such, pushes the limit on her athleticism. Hence, the knee injury from her buffoonery. Nationwide was clearly the best choice for me. Claims are easy. The staff is responsive. I'm very happy with my choice of insurance carriers. I would definitely recommend Nationwide to any pet owner. Hopefully, this knee injury will be the first and last time I have to use Nationwide. However, I'm grateful they're there if I ever need them again (knocking on wood).
Insurer: Nationwide
By: Kurt
Nationwide Pet Ins. enables us to provide our Westy with the Best Care Possible.
Owning a Westy is a wonderful experience. They are so full of life and love. That said, they are also a challenge because they are prone to skin infections and food allergies. They also will eat and chew just about anything they find. Having Nationwide Pet Ins. has enabled us to afford the many trips to our Great Veternarian for proper care. Our claims are always paid in a timely manner and usually for the full amount allowed under the coverages in our policy. Thank You Nationwide for keeping our Westy healthy.
Insurer: Nationwide
By: Joan
Sad and Extremely Disappointed
I was shocked at the uncaring and unprofessional process of receiving claims. I have been a member since 2000 and have had a number of issues with very low amounts provided to me for different claims. I have called and spoken with supervisors but this last one was so heartbreaking I do not even want to put myself through this stress. My dog was hospitalized, had tests and x-rays along with IV fluids then without any change in his condition, had to be euthanized. The amount of my claim was $1,200 and they had the nerve to process the claim for a mere $145. I am disgusted with this company and if there are animals in my future, you can be sure I will never use this company again and I will let everyone know in the large dog community I belong to on social media, just how bad they really are. Judging from the reviews I have seen, I know I am not the only one that feels this way. Hopefully they will be out of the business soon so they cannot rip others off as they have done to me.
Insurer: Nationwide
By: Terri
Nationwide makes you work hard for your refunds and puts up some unexplicable road blocks in the process.
I have 4 pets under Nationwide. On some claims, it is fairly easy to file and get reimbursed. But on more expensive claims, the process slows down and requires multiple follow-up calls to find out what is causing the delay --often needing additional info. When I tried to upgrade coverage on one of my cats, I was denied because she had been give a probiotic supplement for a two week period a year ago to stop diarrhea. She has no health issues and yet better coverage was denied. It can be very frustrating working with them. My vet has had to send appointment notes to them multiply times before they recognize that they do in fact have the info. Is this any better at other companies?
Insurer: Nationwide
By: Sandy
Best Pet Insurance Around
I've had Beaubear insured with (formerly VPI) Nationwide since he was 4 months old; he is now 11 years. Beau is a mischief maker and if there is any trouble to get into, he will find it. This company has been there for us all these years with wonderful support; they are always willing to go the distance and their claims processing is fast and user friendly. I don't know what I would have done without them. They are the best!
Insurer: Nationwide
By: Loretta
Awesome customer service and always prompt with my claims!
I am so happy I took out the pet insurance and even happier at how easy it is to use!
Insurer: Nationwide
By: Tanya
Very satisfied with Nationwide.
Even though Molly is only 11 months old and the only claims submitted by my Vet. were for spaying and gastroplex procedure,and her Heartgard/Nexgard pills,but reimbursement was made within weeks. I made the mistake of discontinuing coverage on my last dog. Won't happen again. Nationwide has been great so far.
Insurer: Nationwide
By: Jim
Amazing Insurer
Our puppy is a mischievous 11 month old English Springer Spaniel who loves getting into and eating everything! With all the vet visits, including a surgery, we were always reimbursed promptly by Nationwide, never questioned! I now always recommend them anytime someone asks on the Facebook groups I am a member.
Insurer: Nationwide
By: Michael
Awsome pet insurance
I love Nationwide, they are always fair and honest when processing claims. These are processed timely, well worth the premium..
Insurer: Nationwide
By: Paula