Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Best Pet Insurance
FIGO is the best. So easy to use the web site. Easy to file claims, easy to view claims and quick repayments.
Insurer: Figo
By: Mindy
Extremely compassionate, helpful with claims and very knowledgeable about dogs
The claim assistants Alex and I believe Liz were wonderful and helpful. They were very supportive, sympathetic and compassionate thru my dogs major surgery. They went above and beyond to help with everything. It was a very difficult time and having their help made it much better. My dog needed extensive veterinary and rehab services. Now we are pre approved for laser treatments. I would recommend Figo to any pet owner.
Insurer: Figo
By: Sandy
Hope I have a good experience!
Hope I have a good experience with this decision! I appreciate the help from your rep who was very professional and helpful.
Insurer: AKC
By: Alease
Trupanion is great!
Trupanion is great! I have been very pleased with how easy the whole process has been with regards to my dog Keala.
Insurer: Trupanion
By: Donna
Trupanion has been excellent.
Trupanion has been excellent. They ve been here for me when I needed it most. I have 2 little rescue fur babies and Trupanion has been a Blessing..
Insurer: Trupanion Canada
By: Beryldine
very nice and understanding.
very nice and understanding. Customer Service answered all my questioned and took the time to explain it to me until I understood
Insurer: Trupanion Canada
By: Joey
I have always recommended Trupanion
I have always recommended Trupanion to all my friends and Family, however, this last claim I had was a nightmare. I was treated very poorly, and made me feel very undervalued as a client.
Insurer: Trupanion Canada
By: Linda
Pets Best insurance is affordable and is definitely the best one around...very satisfied!
Pets Best insurance is affordable and is definitely the best one around...I’m a very satisfied customer! They process your claims with no hassle, and as quickly as possible! Thank you, Pets Best, you guys are great!
Insurer: Pets Best
By: Ashley