Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So grateful for Healthy Pets!
My French Bulldog, Lorelei, that is sweet and beautiful and funny and so good...has also been plagued with many many health issues. I am forever grateful for Healthy Paws for always being quick to respond to claims and covering 90% of all our vet bills (minus office visits). Lorelei has had to have acupuncture and laser therapy every week for 8 weeks and Healthy Paws reimbursed me within 2 weeks of every submission. Healthy Paws has also gone above and beyond by checking in and sending kind words of support and care. I cannot recommend them enough. They get 100 stars in my books!
Insurer: Healthy Paws
By: Kristine
Simple, courteous and fast service.
Very pleased with the their optimal service and service representatives. So refreshing to be able to deal with a representative that is located in the US. I feel my needs are met but most importantly that my pet's needs are met. Thank you, ASPCA pet insurance.
Insurer: ASPCA
By: Teresa
It's easy to file a claim and reimbursements are received in a timely manner.
We have been satisfied with our service through Nationwide Pet Insurance
Insurer: Nationwide
By: Robert
Nationwide saved my pet's life!
I adopted my dog about a year ago from the shelter and since then he hasn't had the best of luck with other dogs. He is slowly getting there but we wouldn't be here now together if I didn't have pet insurance. His been the victim of two dog attacks. The first time around I didn't have insurance of any kind and the cost was terrible. I was lucky enough that the owner of the other dog paid for my vet bills but after that I was thinking what are the chances this could happen again. About four months later he was attacked at a dog park. By this time I had Nationwide and they covered the full cost. It did take longer to process my claim because at first they thought it was from the first attack and of course they don't cover pre existing conditions. But after calling and sending in the extra paper work needed to show it wasn't, everything was covered right away. It feels great knowing that I can take my dog to the vet when he needs it and not have to worry about what it will cost me. Some people think I'm crazy for paying monthly on insurance for my dog but if I didn't have it I don't think Lord Bahr would be laying down next to me right at this moment while he waits for me to finish this review. Thank you so much!
Insurer: Nationwide
By: kayna
Slow and profit driven
Not very helpful. Turned in over $5000 in clains got about $1200 back. Which was about what the policy cost.
Insurer: Nationwide
By: Christopher
Read the fine print!
My dog had a rare parasite/fluke (Nanophyetus salmincola) - apparently associated with salmon poisoning (no idea how he got this but possibly being out in a lake). The vet put my pup on medication that was quite expensive to treat this life threatening condition. Pet's best denied my claim (and subsequent appeals) since the medication is not on their 'formulary list'. There was no alternative medications available and my vet provided a letter stating why my dog needed this medicine that cost several hundred dollars. Read the fine print - Pets best will find a way to not pay your claim if you incur an expensive vet pill. Please do not support this company that clearly cares more about the bottom line than providing care for your pet.
Insurer: Pets Best
By: Jordan
Extremely helpful
He was extremely helpful, and super compassionate when I told him my dog wasn't doing well. The sound in his voice was very genuine, and that meant so much. Life is difficult in itself, but when u have a person who's nice and caring, it should be known!
Insurer: Trupanion
By: Joanne
Super super knowledgable
Super, super patient and knowledgable. And friendly to boot. Customer service win.
Insurer: Trupanion
By: Amy
Highly recommend!
I recommended you to a family member this week and she enrolled 5 of her dogs to your insurance You're there when we need you. During an Emergency you approve coverage right away. You speak to one person thats manages your acoount not a million ones each time you call. Phone calls are aways returned immediately.
Insurer: Trupanion
By: Patti
Easy claims processes.
I'm a licensed insurance agent for a major company and let me tell you, filing a claim with Pets Best was one of the easiest processes I ever dealt with. I had the approval and payment sent out within week. Really impressed, keep up the great work.
Insurer: Pets Best
By: Arsen