Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA is the best.
ASPCS is the best. For instance,my little dog Sophie who is a Yorkie,and weits four pounds got totally blind from cataract on both eyes. I was so lucky that I have been insured with ASPCA for over a year. Sophie was able to get the cataracts surgery removal,and the ins. Paid the 90% of the cost. She recovered 100% of her vision,and she is happy again,so I do too. I highly recomend ASPCA because they provide a great service,Its personal staff is very friendly,and helpful. ASPCA is the best.
Insurer: ASPCA
By: Jose
Amazing customer service
We are all so happy that we chose Nationwide. The customer service is wonderful and the whole family is happy and protected.
Insurer: Nationwide
By: Laetitia
Nationwide helps tremendously with the cost of owning my pets! They are reliable, claims are handles quickly!
I have 2 pups. I have had them both insured with Nationwide as young as 1 year old. Anything I have a questions with I can call, or check the claims on the website. Very easy to. use, and the customer service is impeccable! I always recommend Nationwide for insuring a pet! You cannot be without it!
Insurer: Nationwide
By: Donna
Coverage for Gronk's vet visit and subsequent biopsy work.
I had a good experience with this claim. Communication on status was excellent which is important to me. Thank You.
Insurer: Nationwide
By: Thomas
Peace of Mind!
I am so glad I insured my two cats with you. It makes going to the vet so much less stressful, knowing that the tests/treatments that may be recommended, which in one of my cat's instances often includes an overnight stay; are covered. With the well visit included in our policy; it really only takes one sick visit to hit our deductible for the year. With our one cat in particular, I just never know when he's going to need to be seen and it's usually a complex diagnosis that takes a lot of tests so the insurance has been worth every penny.
Insurer: Nationwide
By: M
Great company to be insured by. Peach of mind for my pets and me.
My pets have been insured by Pets Best for about 5 years now. They are a great company! Whenever I submit a claim either by my vet or by me faxing it in myself, the money for the claim goes straight into my checking account. I have found them to take care of all my claims easily and swiftly.
Insurer: Pets Best
By: Lucy
Best Pet Insurance Ever!
I knew the first time I called I would love this company! Everyone is so sweet and helpful! Everytime I call they ask how our pup is doing and it feels like they actually care! I recommend this insurance to everyone I talk too!
Insurer: ASPCA
By: Sarah
Quick processing, excellent coverage
The stressful situation of unexpected and expensive disc surgery was eased by getting a preauthorization that day and knowing all would be covered. The claim(s) was processed within a week and we received the check in less than 2! Also had to know our renewed ooicyvwi cover dental illness up to $1000 which was missing in past years. Thank you for listening!!
Insurer: Embrace
By: AB
Great service
Easy claim submission and processed quickly. Very happy with service.
Insurer: Nationwide
By: Michael
Prompt assistance without feeling rushed through protocol
I just recently made my first large scale claim with Trupanion last week when my 15 mos old puppy needed immediate surgery. The associate we spoke with, Tracy, was quick to help us have our claim transferred to pre-approval and assured me that we’d be helped right away. She was right! We got the news we needed, hearing that 90% of the costs would be covered, right away. Truthfully, all of our calls and interactions with Trupanion staff have been hassle free, friendly, and I really felt like we were being taken care of. I bought insurance for peace of mind but it’s proven to be worth much more than that.
Insurer: Trupanion Canada
By: Marianna