Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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grateful for coverage
I have been very happy with Nationwide insurance. I recommend the company to all my new puppy patients
Insurer: Nationwide
By: Krista
I have had very prompt and good service with Trupanion.
Trupanion pays claims in very short amount of time after claim is filed. Never argue about it and one can call them 24/7. Friendly and knowledgeable people on the phone.
Insurer: Trupanion
By: Tami
i like your customer service a-1
keep up the good customer service,i like it.
Insurer: Nationwide
By: charles
Excellent customer service.
Excellent customer service. Agents are always friendly and helpful and if they don't have an answer to my questions, they go out of their way to find me an answer and call me back.
Insurer: Trupanion Canada
By: Brian
Reimbursement issues.
Direct deposit failed because my bank info was out of date. Instead of notifying me and retrying the deposit after a day so I could correct it, I was automatically mailed a check which took far longer. I'm disabled and poor, waiting an extra ten days for reimbursement could cause serious problems for me.
Insurer: Pets Best
By: Jennifer
Pets Best delivers the best service.
Having insurance for Harper, who I consider my daughter as I don't have children, gives me peace of mind that I have coverage for her no matter the situation. I have had pet insurance in the past with other companies that never came close to delivering the service that Pets Best has. Thank you for making this process so easy and taking some of the worry out of paying for the vet. I can't tell you what a relief that is when you are already stressed about your pet being sick.
Insurer: Pets Best
By: Jennifer
Impressed with Pets Best.
I'm always impressed with Pet's Best, even when the claim amount isn't as large as hoped the reasoning always makes sense and the service is always spectacular. Thank you!
Insurer: Pets Best
By: Kathryn
Helpful staff
Helpful staff and relatively quick turnaround for first claim
Insurer: Trupanion
By: Pam