Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The best!
Such incredible service and promptness. This is the first time I have had pet insurance and it is easy, quick and the customer service is 10/10. They really put "service" in customer service!
Insurer: Trupanion Canada
By: Christine
Coverage good, length of time, not so much.
I was pleased with the overall coverage of our recent claim. However, the communication and length of time it took was much less satisfactory. It was over 6 weeks and I contacted Nationwide myself to check on the claim. In that time, I did not receive any communication regarding the status of the claim.
Insurer: Nationwide
By: Sulyn
First Time Crisis, First Time Pet Insurance User
I got pet insurance when my kid was just 2 months old and was thinking about stopping it honestly. He was 3 now and nothing had happened to him. Super healthy and everything in life was great. Then I moved to an area I had no idea about and a week later he couldn't pee. He had bladder stones and they had obstructed his urethra. He had to have emergency surgery and I went to one hospital and then was recommended to go to another hospital for overnight care. I was just running around crying and driving, then crying more. Then on top of it all, the bill came. Im not a manager, Im just a lowly worker bee and just don't have that kind of money. Submitting my claim I thought was going to be super hard and take forever to process. You hear insurance and you think think $$$ and taking forever to get help. The submission form online guides you and it took like a week and a half to get money back. AND they covered 2/3rds of the surgery. Like, WHAT?! I was surprised. They even called to check in to see how my pup was doing. Luckily my job let me pick up more hours to help me pay off the rest of my credit card in bigger chunks and my baby healed right up. This insurance has been a helping hand and I don't think I will be cancelling any time soon.
Insurer: ASPCA
By: Andrew
Absolutely an Exceptional Experience!
I have has Healthy Paws insurance on both of my dogs since I picked them up at 8 weeks. My view is that if I am going to have a dog or 2 :) I had better be able to take care of them! Having insurance gives me the peace of mind to make sure that when there is an emergency that all I have to focus on his my beloved dog. My older dog I have never had to make a claim but my new 7 month old puppy is another story. He is a large breed dog who has bloated 3 times so far where I have had to rush to the emergency room in the middle of the night. My last bill was close to $3000 dollars but since I had Healthy Paws insurance with 90% reimbursement my only worry was my dog Timber. Glad to report that he is doing fantastic now. :) Healthy Paws had my reimbursement check out to me within a week of the emergency room visit! My dogs have better health insurance than me!! They even followed up with me to see how Timber was feeling. :) Thank you Healthy Paws you are PAWSOME!!.
Insurer: Healthy Paws
By: Lori
easy submission of claims
I am please with the submission of claims and receiving payments. However, both of the coverages are getting too expensiv for me to carry on my own. I asked if i could speak to someone about approximately how much it would cost to have just major medical; i was advised 1. that i had to wait until later in the year closer to the re-enrollment of my dog 2.they could not give me how much it would cost, because by the time my coverage renews, the cost may be different. 3.I was told i would need a new policy. so, my response is I have had this policy since Stryker was a puppy; a NEW POLICY??? REALLY??? I have paid every month for coverage with NO LAPSES. i should NOT need a NEW POLICY, simply a change to the existing policy. 2. I should have been able to at least discuss my OPTIONS with someone in that department, even if i could NOT change it yet. I truly did feel as though i was given the "run-around" and do not particularly care for that; as i have been a good "customer". Other than that, i have no qualms about any claim submission or reimbursement I have received.
Insurer: Nationwide
By: edie
Excellent customer service
Very prompt with review and payment of claims. Staff very helpful and always courteous.
Insurer: Embrace
By: Leslie
We are so happy with National Pet Insurance
We are very pleased with the support and coverage we receive from National Pet Insurace. They are prompt with processing our claims and are always there if I have any questions. The insurance we carry with them has saved us a lot of money over the past several years. I would highly recommend them to all of my family and friends
Insurer: Nationwide
By: Nancy
Thank you for helping to insure that my Holly (Dolly) remains well.
You have been so prompt & courteous with claims for my Holly; thank you all. I wish each & everyone of you the very best!
Insurer: Nationwide
By: Wendy
Excellent Customer Service
I've been with Nationwide for several years. The claims for Ginnie have been processed quickly and efficiently. Whenever I've had questions the customer service agents have been able to answer my questions and provide good advice on how to process the claim. We recently upgraded Ginnie's coverage. Cost of additional benefits was clearly explained. Glad I upgraded it was worth the extra cost.
Insurer: Nationwide
By: Yale
Good Service the 2nd Year
I switched from Banfield to Nationwide last April 2017 because I moved out of area and there were no Pet Smarts. I was extremely disappointing when her yearly dental was not covered in 2017 after I had researched and contacted Nationwide prior to purchasing. They assured me that if it was a yearly preventative service (which it was as Banfield records indicated) it would be covered. It was not. This year it was covered and so far my claims, they are processed quickly, easy to upload or fax claims, and track online. The dental cleaning is the only large veterinarian bill I have as I try to care for my pet responsibly and at 9 years old she has very few issues. It was a hardship to double my monthly pet insurance and also pay for dental cleaning as if I had no coverage. I understand that Nationwide is not the same type of coverage as Banfield but for the cost expected that they at minimum cover the same basic expenses.
Insurer: Nationwide
By: Margaret