Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Good selection of plans at a reasonable price.
I was able to select a plan that fit my needs and budget. Claims are processed in a fairly reasonable time with consistent updates as to progress. I very satisfied with the service and the program.
Insurer: ASPCA
By: Lily
Embrace is a great Pet Ins. Co.
I have been so pleased with Embrace and their very helpful and kind staff! My dog has been insured with Embrace since 2014 and this is my first claims for my dogs cancer. Embrace has paid all the claims as stated in the policy.
Insurer: Embrace
By: Larry
Easy to submit claims but takes awhile to receive payment
It is very easy to submit a claim by faxing over the Nationwide cover sheet and receipt from the vet. There are many things not covered, but I learn as I go and I believe preventative care is important so I will continue to get it even though there is no reimbursement. It takes about a month or more to receive a check, but I recently signed up for auto deposit, and was shocked and pleased to receive notification of payment within a couple of weeks.
Insurer: Nationwide
By: Marcia
Unbeatable Coverage, Fast Turnaround
I recommend Nationwide Pet Insurance to anyone who has a pet. They not only has amazing coverage (even for medication and vaccinations), but they have the convenience of submitting your claims online and having your claim quickly processed and automatically transferred to your account. It truly is an unbeatable plan.
Insurer: Nationwide
By: Joanna
70% paid back. 1 Month to pay
Happy with the service and worth it in my mind! But took really long with no communication during the claim.
Insurer: Nationwide
By: Charlie
Always very considerate and helpfull answering questions or helping with claims.
Always helpfull and polite. Claim response time has been very good. Attentive to my questions and inquiries
Insurer: ASPCA
By: Harvey
They reimbursed my claims at a really difficult time!!Thank you!
My dog was having recurrent problems with the anal sac and eventually needed surgery that cost $2400+, and Embrace immediately reimbursed me and this is so helpful! thank you!
Insurer: Embrace
By: Khuloud
Decent, very slow though
I am finding that the process of submitting and waiting for the payment back from monies spent at the vet is very long and tedious. I also find it unprofessional that if you need additional information, you post it on the login page, you don't contact me, so this means that if I don't keep checking where my payment is, then I wouldn't know that you're looking for alternate/additional information. I have three dogs insured by you and I spend a lot of money monthly on their insurance, so I expect the very best response time and customer service. Nationwide is definitely not the best.
Insurer: Nationwide
By: Billie
Very Happy!
We adopted Zoey nearly 2 years ago and immediately purchased Nationwide Pet Insurance for her. I was skeptical about pet insurance, but had no idea what her background was or how healthy she might be, so I felt much more at ease having a policy for her. She had a few existing conditions that will never be covered...understandable...but for every other health, allergy or behavior issue that has arisen, Nationwide has paid out as promised. Their service pays out exactly as advertised and has allowed us to give her the best care available. We are grateful that it has helped us turn an abandoned, frightened dog into a beautiful, happy family member!
Insurer: Nationwide
By: Paula