Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Exceeds all expectations!
Healthy Paws has far exceeded any expectations I may have had in every aspect, including coverage, service and (yes, really) compassion. I have been a commercial insurance broker for over 40 years, and in the past thought pet insurance was a scam. I was always a cat owner, and never experienced any need for vet care. We got Minnie, our first dog ( a MinPin), ten years ago, and it's been a wonderful adventure. After her first illness and hospitalization, which cost $4000 (uninsured), I did some research on pet insurance options. In addition to competitive pricing and plan designs (90% w/$100 Ded) Healthy Paws was the only Pet Insurance carrier I found (there may be others) without an annual maximum, and that was a major requirement for me, so we applied. In the last few years Minnie has had regular need for advanced vet care and hospitalization, and to say that I've been impressed with Healthy Paws response would be an understatement. This is evidenced most recently when poor Minnie was diagnosed with diabetes. Healthy Paws, as usual, handled every aspect of that claim with incredible speed, professionalism and, as always, great communication. The acid test came several months ago, when Minnie developed cataracts and went blind. It was heartbreaking. We discovered that cataract surgery was possible for dogs, and was very successful, but also very expensive. Rather than just turn in a claim and 'hope for the best' I contacted HealthyPaws to see if I could 'per-certify' the surgery. Their response was fast and positive, as was the ultimate processing of the claim. There was no hesitancy, and there was no issue having the surgery on both eyes. They seemed surprised I was even worried about their response. But not only that, they contacted us after the claim was paid, and asked how Minnie was doing, showing real personal concern. I was amazed at this level of personal service. I am a firm believer in transferring what I believe to be a significant risk (uninsured veterinary care beyond well care) to insurance, and my choice is clearly Healthy Paws, for the reasons outlined above. Highly Recommended.
Insurer: Healthy Paws
By: Mark
Maisy teeth extraction
When the form was faxed from the Vinegar hill vet grp to the claims Dept, I got an email stating some items were missing. I brought the form back over to the vet and they resent the same form again then it was resolved.
Insurer: ASPCA
By: David
Fast response to claim
Just signed up a week ago and very surprised about the prompt processing of my claim.
Insurer: Pets Best
By: Helen
Outstanding service, They came through when I needed it.
I was watching a vet show on TV, "The Bionic Vet". It got me thinking that I should get pet insurance. It had been may year since I had owned a dog and I knew vet expenses had gone up considerably. I did my research and decided on the ASPCA insurance. I kid you not, in less than two months my dog torn his ACL and meniscus. If it weren't for the insurance I have I don't know what I would have done. I HIGHLY recommend the ASCAP insurance. Not only were they there for me but they called me during Dukes recovery process inquiring about how he was doing. A++++ service. Will never be without them.
Insurer: ASPCA
By: Rhonda
You guys are awesome as always!
You guys are awesome, as always!
Insurer: Trupanion
By: Stefanie
Jay went above and beyond to help me
Jay went above and beyond to answer my questions and solve my problem, she really is a wonderful asset to your team. Ever since my dog was injured about 2 weeks ago and I’ve been in touch with your team about my claims, I’ve been singing your praises, everyone is kind and helpful, thank you!
Insurer: Trupanion
By: Kelly
Yall are amazing!
Yall are amazing!, My husband brags about you to every pet owner he knows. You saved us so much. Especially when you expect a healthy puppy and your baby ends up super sick. Thank you.
Insurer: Trupanion
By: Nidia
Super nice and very helpful!
Super nice and very helpful!!
Insurer: Trupanion
By: Maria