Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great, caring, dedicated team
Always great staff and service. I have submitted 2 different claims. And both have been handled exceptionally.
Insurer: Nationwide
By: Lenwood
Excellent service
I am completely satisfied with the service
Insurer: Nationwide
By: Marlene
Very nice people on the phone when ever I call
I am very happy with your service, I recommend any one whom has a pet get Nationwide insurance.
Insurer: Nationwide
By: Cindy
Best best insurance on the market
Excellent company, with excellent customer service!
Insurer: Trupanion
By: Debbie
Most amazing company I have ever experienced!!
Truly the best, most amazing company I have encountered in my life. I spoke to several people and each and every one of them was compassionate, understanding and took care of what needed to be done. They were through in explaining what was happening and was able to get a pre-approval for the process I was going through. This was one of the hardest things I have had to deal with and Trupanion made it SO much easier! I have and will continue to sing your praises as well as recommend you to friends, family, other dog breeders etc. Truly astonishing in this day and age to find such an amazing company. Thank you!!!
Insurer: Trupanion
By: Lisa
So Very Grateful
Please let me say how pleased I am with the rapid and straightforward response of Healthy Paws during this injury. It has all been very stressful for Coco and me. I so appreciate that you have helped make the process simple and efficient and most of all affordable. I have recommended you to all my friends. Thank you for being true to your word and helping finance Coco’s recovery. Sincerely, Dory
Insurer: Healthy Paws
By: D.
Great customer service
Great customer service and prompt responses.
Insurer: Trupanion
By: Amy
always prompt with reimbursement!!
Our experience with Trupanion has been excellent, always prompt with reimbursement!!
Insurer: Trupanion Canada
By: Kim
Fantastic, speedy claims process
Fantastic, speedy claims processing. It was our first visit to the Vet as a new puppy, and Pets Best helped cover a lot of our wellness fees, much easier than human health insurance to work with. Tucker (and his mom) are appreciative.
Insurer: Pets Best
By: Mackenzie