Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I really enjoy best pets. They are kind and professional.
I really enjoy best pets service. They kept me inform and they are kind and very professional service.
Insurer: Pets Best
By: Sherlinda
Nationwide was very thorough regarding CLAIM processing. When I call with questions, the representatives are very knowledgable.
Nationwide has been very thorough regarding CLAIM processing. Whenever I call with any questions/concerns, the representatives are very knowledgeable.
Insurer: Nationwide
By: Lisa
The coverage provided by Nationwide for my pet is worth every dime of that premium!
I could not be happier with the coverage and the handling of claims for my poor little Goldie Fawn who needed ACL surgery. We love our pets but sometimes costly care is not feasible. You take that worry away so we can enjoy the short time we get to have them in our lives, which is never long enough.
Insurer: Nationwide
By: Nova
Terrible Service
Been waiting 7 weeks to have a claim paid. Allied today and was told it still had not been reviewed and asked if I wanted it expedited? Are you FING kidding me? Plan to cancel and write a bad review just about everywhere and anywhere I can.
Insurer: Nationwide
By: Bill
These guys are great! Highly recommend.
First claim submission to Embrace and it couldn’t have been easier. I submitted about 10 months worth of claims and Embrace breezed through them quickly and efficiently. We couldn’t be happier with their processes and professionalism.
Insurer: Embrace
By: Hal
No regrets. I told my son he also got it for his dogs
Claim process fast had my money back in a week . The website it's very easy to understand.thank you.
Insurer: Pets Best
By: Madelene
The reimbursement process is too slow.
Getting answers over the phone is like getting smoke blown up your behind. The reimbursement process is way too slow.
Insurer: Nationwide
By: Nichol
True piece of mind for our tiniest family member.
The entire process with Nationwide Pet Insurance is simple and hassle free. No surprises. It's great to know that money will never be an issue when it comes to our two precious kitties having the best health care possible. Nationwide Pet Insurance is a real blessing.
Insurer: Nationwide
By: Curtis
I wish my personal health insurance was this good and easy
I'm so pleased with how easy it is to submit and resolve a claim with Nationwide Pet Insurance. I've submitted several claims through the years for my cat Gus, the most recent in November 2018. The claims submission process can be done very quickly (in a matter of minutes) and the claim can be submitted digitally. Nationwide communicates the status of the claim at every step of the way. And the claims payment is always received in a reasonable amount of time. I am so happy with the level of service and ease of use that I added my other cat to my policy last year. You won't find a better pet insurance provider.
Insurer: Nationwide
By: Jennifer
Trupanion helped me saved my cats life
This time last year, my cat Hunter, went into liver failure. He was 3 years old at the time, living, eating and drinking completely normal. He had absolutely no symptoms or indications that he was falling ill - but when it happened, it happened fast and he was gravely ill. I brought him in for his annual blood work (required as he is on medications for his Feline Hyperestasia Syndrome which is a whole other “Trupanion rocks” story.) The next day when his vet received his blood results, his ALT was 5000. Normal reference range for this is 10-100. We were all in shock. Immideatly brought him back in, had him examined and set up on IV fluids straight away. Called for an emergency ultrasound to have his liver and other organs looked at in depth. He was maintained on IV fluids and many many medications for 3 days with new blood work being run every day to ensure his liver values were coming back down. He had further complications because he has spinal issue that prevent him from realizing he needs to urinate. Because he of this, he had to be sedated two of those days and have his bladder drained for relief. After a week of intensive care, we thought he was in the clear- until one of his blood panels came back showing anemia. Meaning he had blood loss from somewhere. Following this he was transferred to the emergency/specialty hospital to be maintained and monitored for the weekend by board certified internal medicine and critical care specialists. He had another ultrasound and many more blood tests. Once his anemia was under control I was able to take him home. The specialist felt it was a toxic event (he had seen a similar case before that presented with almost identical blood panels - high alt and then a week later, anemia) and did not expect further issues for Hunter. After a few weeks he completely normalized and was back to my healthy, happy, sassy cat. Just that week and a half of care costed around $6000. Which, because I have a 0$ deductible for him, I only paid my exam fee, 10% co-pay and tax. Even better yet - they direct bill with not only my general practice, but with the emergency hospital too. So I did NOT have to pay and wait for reimbursement. $6000 is NOT something I would ever be able to “come up with” . I would have never been able to pull him through that without Trupanion.
Insurer: Trupanion Canada
By: Britney