Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazing support for TPLO Operation in Dog
Our 2 year old rescue pup needed double knee surgery (torn CCL on both back legs) and had TPLO operation. Nationwide made it so easy to go ahead with surgery as they reassured us we were covered at 90% for the full cost. We then were equally delighted to learn the physio therapy after care was covered under our insurance. There was no lengthy discussions or documents to submit the claim - one simple form - and 4 weeks later, our check arrived for the operation (almost $7000). Everyone at Nationwide has been so easy to work with and helpful. Our dog is almost at the end of his recovery period and is doing great. We are so very grateful for our insurance cover as not only did it provide comfort and peace of mind to know we could give our loved dog the best care possible, but we have a much happier, engaged dog since surgery. He knows we have been able to look after him so well. I could not recommend Nationwide highly enough and have been telling all our friends to come to you!
Insurer: Nationwide
By: Inga
The perfect pet insurance
We had to have emergency surgery for our cat, it was a very stressful time and very expensive. We were able to just take a photo of the receipt at the counter and submit the claim before we even got back from the vet. Amazing service and amazing app.
Insurer: Healthy Paws
By: Joe
Very happy with this company
I am very happy with this Insurance. Once I submitted the claim within 2 days received an email stating that they had received my claim, and received my check in approx 2-3 weeks.
Insurer: Nationwide
By: Linda
Nationwide is always there for me
I've been using Nationwide to insure my dog Minhoca, and it was a great choice! Nationwide is always there for me when I need, they offer great coverage, no bureaucracy, and I can relax knowing that Minhoca is insured in case something bad happens with her. I have no complaints!
Insurer: Nationwide
By: Beto
Great Pet Insurance
My experience with Healthy Paws has been very positive. I have a diabetic dog who had surgery to remove a tumor and also cataract surgery. Submitting claims has been very easy to do on their website, and they reimbursed me in less than a week for all the claims that have been made. I highly recommend this to anyone who want comprehensive coverage and a positive experience with pet insurance
Insurer: Healthy Paws
By: Chris
Best investment for dogs health coverage and easy to use.
I have ASPCA pet insurance since about 2007 and very please with the services that I have received whether its questions about claims or other inquiries the representatives are always knowledgeable and professional. I have recommended ASPCA pet insurance to several of my friends who are also pleased with the service they receive.
Insurer: ASPCA
By: Mary
Very pleased with service and prompt payment.
Your representative was courteous and professional, and my claim was paid within 30 days of filing. I am very pleased with your service. Chloe is doing great since her veterinary visit. Thank you.
Insurer: Nationwide
By: Carolyn
Pets Best is the insurance you need for your pet.
I have been a customer for a few years now and I have always had such wonderful service from Pets Best. I recommend them all the time every chance I can get.
Insurer: Pets Best
By: Blakely