Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Awesome service.
Awesome service. Every time. Enough said..!! It doesn’t get any better than this.
Insurer: Trupanion Canada
By: Bill
Rep as always was very knowledgeable and professional.
Rep as always was very knowledgeable and professional. Payments are processed quickly.
Insurer: Trupanion
By: Pamela
I wish Trupanion was my health care provider for humans.
I wish Trupanion was my health care provider for humans. I love knowing that my Pet is covered by Trupanion . It helps in my decision making, knowing that financially there’s help in my Pets care. Truly happy with the whole Trupanion organization. From the reps on the phone to the reps answering e-mail. The whole team is fast, friendly and effective.!
Insurer: Trupanion
By: Rose
Customer service at Trupanion is excellent!
Customer service at Trupanion is excellent!!! claims are immediatelly processed, an email is sent informing you of every step of the claim and its being handle very quickly.
Insurer: Trupanion
By: Ruben
Did not have to wait for a response,
Did not have to wait for a response, we received our refund very quick and Trupanion really seems to care about our pet. Thank You Trupanion for all your help.
Insurer: Trupanion
By: Susan
Process was convenient and easy.
Process was convenient and easy. The representative I spoke to on the phone was friendly and made the process pleasant.
Insurer: Trupanion
By: Gabrielle
Hands down excellent customer service!
Hands down, excellent customer service!! Very patient, detailed and friendly! Thank you for making it so easy to work with you! :)
Insurer: Trupanion
By: Alicia
I wish Trupanion was my health care provider for humans.
I wish Trupanion was my health care provider for humans. I love knowing that my Pet is covered by Trupanion . It helps in my decision making, knowing that financially there’s help in my Pets care. Truly happy with the whole Trupanion organization. From the reps on the phone to the reps answering e-mail. The whole team is fast, friendly and effective.!
Insurer: Trupanion
By: Rose