Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Never use Trupanion unless you like getting ripped off.
Trupanion has by far been the worst experience imaginable. I tried to cancel my dog insurance due to finding a better company. Once I contacted them in January to cancel, they said that they never got my email stating that I wished to term coverage. It’s now May (almost June) and my coverage still hasn’t been canceled and I am still having to pay each month. I have reached out on multiple occasions to get this resolved and even upper management never call me back. Save your time and money and don’t use this company.
Insurer: Trupanion
By: Amber
WORST INSURANCE EVER - SCAMMERS
They are the biggest scammers. They always try to find little things here and there to make sure they dont cover anything. When you call them, they are very rude, they dont treat you as customer, they think you are their dogs. Their claim reviewing team is the worst. They make up excuses and come up with the worst excuses to avoid paying you. Its like they are trained to go against you. Please stay away from them. Im going to file a dispute against them.
Insurer: Trupanion Canada
By: Emin
I think Nation wide is great.
I think that insurance was the best thing I have ever purchased for my dog. I feel that nationwide is quick to respond to claims. I appreciate having the pet insurance. My dog has been insured since he was a puppy. I recommend that all pet parents get pet insurance, it helps when your pet gets injured or is feeling under the weather.
Insurer: Nationwide
By: Stefanie
They actually do what you'd want from an insurance company
My dog needed to have surgery to remove a tumor he had developed on his chin and it was also recommended that it be sent in to test for whether it was benign or not. ASPCA was quick to look over the claim and fulfill their part without causing any distress or pushing back. A few weeks later, my dog had developed conjunctivitis and the claim was fulfilled within only a couple of days. I was honestly worried that I'd have to put up a fight to actually get my claims fulfilled, but these experiences have given me a ton of confidence and I'm happy that I went with ASPCA for my pet insurance.
Insurer: ASPCA
By: Tylor
Quick processing on large claim
Our poor Annabelle came down with pneumonia, and had to be admitted for two night at a critical care facility to receive supplental oxygen and IV antibiotics. The bill was large, and ASPCA didn’t fight anything on it, within a week itthe claim was paid. The only complaint is I don’t really know where they get their customary rates from, especially for blood work, some seem incredibly low.
Insurer: ASPCA
By: Paul
Pleased as Punch
Pleased with my pet insurance. When I filed my Wellness Claim for my kitties I received noticed that it could take 30 days for reimbursement but I was thoroughly pleased to receive nearly 100% of my claim within two weeks. And when one of my kitties got injured I didn't meet the deductible for the emergency care and so no reimbursement was needed. All the same Nationwide was kind enough to check in to say they hope that my cat was doing well since his last visit. I really appreciated that message.
Insurer: Nationwide
By: Iris
Healthy Paws comes to the rescue AGAIN!
I cannot say enough great things about Healthy Paws Pet Insurance and their amazing customer service! My little Peanut was diagnosed with severe Pancreatitis and needed to spend a week in the hospital! Healthy paws was right there to get our reimbursement processed (what we paid up front) as well as set up direct pay with the Vet Hospital so we didn't have to worry about coming up with thousands of dollars on the spot! My vet even said she was so amazed with this company that she was going to start referring her clients to Healthy Paws! They have come through for us on several occasions and two of them the bills totaled over $3.000!! I would HIGHLY recommend them and do, to anyone who is even considering purchasing Pet insurance! It's one of the best decisions I've ever made!
Insurer: Healthy Paws
By: Tammy
Our lives would not be the same ...
I got Oscar when he was about 4 weeks old and immediately bought him an insurance policy through Nationwide. My previous cat also had her insurance policy, and thank God she did! Nationwide has always been there to HELP! Whether it's through emails or phone calls, they are always handy and ready to lend their helping hand. Oscar and I have a peace of mind thanks to the wonderful services provided by Nationwide. Gooooo Nationwide!!!
Insurer: Nationwide
By: Mete