Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Compassionate Coverage
I was so thankful for my Nationwide pet insurance coverage during one of my cat's recent dental procedures to address the effects of dental disease and tooth extraction. Anytime our pets have medical issues, financial coverage is the last thing you want to think about. I've been a Nationwide pet insurance customer for nearly 6 years and never had to file a larger claim. The filing process was quick, easy, and the benefits covered nearly all of the procedure costs. I was so relieved to be able to focus on my kitty's healing and recovery and appreciated the follow up note from Nationwide to check on her medical status a few weeks after the procedure.
Insurer: Nationwide
By: Keely
You guys are great!
Thank you for always being responsive and caring for my dog, Riggins! I greatly appreciate it.. keep up the good work!
Insurer: Nationwide
By: Brian
The best insurance going
We have had your insurance for about 3 years now and couldn't be happier with you your promptness with claims is great we recommend you to everyone
Insurer: Nationwide
By: Dwight
Incredible Service
We are so grateful we have trupanion. Pet insurance can save you from a financial crises. We are so grateful this Christmas we didn’t have to decide between saving our dog or getting our kids Christmas presents. Thank you trupanion! Your service is incredible
Insurer: Trupanion
By: Julia
A satisfied customer
I was very pleased with Nationwide's electronic system for filing medical claims, reimbursements, and explanations of coverage. Nationwide was expeditious and clear in its responses to my questions, as well.
Insurer: Nationwide
By: John
Pleased with Embrace Pet Insurance
I have had Embrace for almost 2 years for both of my dogs and have been very pleased. All of my claims have been processed promptly and their customer service is superb.
Insurer: Embrace
By: Diane
Excellent
Decent claims response, but within disclosed time period. No hassles. Excellent service.
Insurer: Nationwide
By: David
Claims take a bit long to process
I am pleased with the benefits and customer care. My only minor complaint is that most if not all of my claims have taken the maximum 30 days to pay out. I wish there was a quicker turn around.
Insurer: Nationwide
By: Maria
Awesome
You guys have gone above and beyond with our dog ... Martini!! She has had and still has a long haul but you guys have helped so much along the way! When you’re pet is sick it’s very stressful!!! You ease some of that burden! We recommend you to everyone we talk too!! ❤️❤️❤️❤️
Insurer: Trupanion Canada
By: Karen
EXCELLENT COMPANY
Developing a relationship with HealthyPaws for our two labs, 2 and 10 yrs. old, has been one of the best decisions we ever made! I have NEVER experienced such gracious and professional interactions with providers! And their kindness, interest, patience, and attention to detail is beyond words. The efficiency of processing claims is excellent. We are so grateful for HealthyPaws.
Insurer: Healthy Paws
By: MF