Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace insurance is dependable and fast isn’t processing claims
I highly recommend embrace pet insurance. They take pride on their business. Very easy to file a claim and they are fast in processing all claims . I am happy to have embrace pet insurance especially my dog can get easily sick due to allergies . I don’t have to spend so much money taking my dog to the veterinarian. With Embrace pet insurance I believe my dog is in good hands .
Insurer: Embrace
By: Joanne
Embrace Pet Insurance
I have been an Embrace policy holder for the last 4 years, and I have policies on both of my Bernese Mountain Dogs. While I will admit it is not "cheap" to insure two large dogs, as there are "cheaper" policies out there...I have found Embrace to be the best value long-term. I have set my policies so that Embrace pays approx. 80% of accident/surgical costs, as well as I have purchased the optional "Wellness" plan for both dogs. The cost of tick/flea prevention alone, which is covered, equals the cost of the wellness plans; let alone regular checkups and shots...so while I do not recoup "everything" for routine wellness, I DEFINITELY get my money back on the wellness issue. I have found the customer support to be excellent and immediately responsive. I submit my claims electronically and can count on receiving a reimbursement check within two weeks. I have yet to be "asked any questions" as to any claim I've submitted, (always with veterinary supportive documentation). The "major" reason I am staying with Embrace is, unfortunately, that Berners are extremely susceptible to various cancers, and Embrace will continue to cover those serious expenses at 80% when the time comes. I did not have pet insurance for my first Berner and the costs of fighting his cancer exceeded $9000, so I learned my lesson, so to speak. So...I signed my dogs up as puppies and will continue their coverage for their lives. I can say this insurance has more than paid for itself on an annual basis. Understand, you cannot just "sign up" your pet "when" they get old or sick...you need to do it, as with humans, when they are young and healthy.
Insurer: Embrace
By: Lee
Dogtastic!
I'm so glad I have Nationwide Pet Insurance. The service is great and the agents are knowledgeable and very friendly. Thank you.
Insurer: Nationwide
By: Ivette
Fast, efficient claims review, great service.
I've had 2 other insurances for my pets, but the processing of each claim was very slow. Pets best was much quicker, 1 week . I'm very happy with the service. Also, to expedite your claim, have the vet include the chart note from the visit.
Insurer: Pets Best
By: Donna
Pneumonia
Our standard poodle has had pneumonia twice in the last year. He fine now but repeated X-rays can become quite costly. There was no problem having both illnesses covered by Embrace. Quick approval and quick payment
Insurer: Embrace
By: Hal
Best insurance ever
I had two insurance plans before Embrace and there is really no comparison. Embrace is much easier to work with. They are very helpful if you have questions and quick to respond on claims
Insurer: Embrace
By: Jackie
Amazing customer service! Claim handled quickly and completely. I'm super impressed!
I was so amazed at how the quickly my claim was processed! And the communication and follow up. This company rocks! So glad I decided to purchase pet insurance.
Insurer: ASPCA
By: DeeDee
Good claims service,
Good claims service, would and have recommended Trupanion with proviso that each must determine own deductible
Insurer: Trupanion
By: Marc