Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is on OUR side!
Nationwide has been a much better supporter of pet care then I ever expected. Thank you for always being there.
Insurer: Nationwide
By: Robert
NATIONWIDE IS ALWAYS THERE FOR Y OU
nationwide is always there for your pet whenever needed. The also check up to see how your pet is doing.
Insurer: Nationwide
By: LINDA
Extremely helpful with vet bills for our puppy
Very pleased with the company and their excellent staff. Responds promptly to calls and thorough explanations.
Insurer: Nationwide
By: Robert
Unsatisfactory Communication
Our Dog Coulter has cancer. We've submitted multiple claims, and it has taken a long time to get any return. Recently, one of the claims showed up as "complete" as "$0.00" return to us. After I called, I was informed that it was because there were unable to see the invoice. No one had reached out to let us know that (after a month). We are still waiting for a claim of over $2000.00. I am dissappointed that no one reached out just to let us know that they were unable to see the image. That is unacceptable. It has been about 7 weeks since I first sumbitted this claim.
Insurer: Nationwide
By: Megan
Very quick responses
Very quick responses and helpful comments when Trupanion has questions
Insurer: Trupanion
By: Penny
Trupanion has given us more time with our pet
We currently have two dogs. One of our beloved dogs has Trupanion which covers all but routine and preventive care. Our other pet has ASPA which covers all care routine, preventative, and illness, and injury. We have felt as though Trupanion is a family, always available, responsive, caring and present when we need the most support. Sadly our young pet has been diagnosed with an aggressive cancer and we cannot thank the Trupanion family enough for allowing us hope. Trupanion has given him the best odds for recovery and healing, and Trupanion has given us more time to spend with our pet. We may yet lose the battle and have to say good-bye which will be heart wrenching yet, Trupanion has been a friend, family, and support at this most difficult time. ASPA has also provided us great care but it is not the same. Trupanion is family and we love you for your caring. Thank you.
Insurer: Trupanion
By: Colleen
Our claims are fast
Our claims are fast and easy to file. Great explanations of every claim.
Insurer: Trupanion
By: Mike
Professional and friendly
Trupanion has always been professional and friendly, also prompt on a claim
Insurer: Trupanion
By: Lisa
The claims process is always quick
The claims process is always quick and easy. I have shared several posts in a Facebook and tell all my friends about this company. So far, I know of two friends that have signed up to cover their pets. Thank you!!
Insurer: Trupanion
By: Brittany
Trupanion has always been clear
Trupanion has always been clear about what is covered and not, and true to their word. When my dog is I ill or injured, it is one less thing to worry about, and lets me focus on getting her well. Initial claim for a condition takes time, but after that the process is expedient.
Insurer: Trupanion
By: Stephanie