Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great to have piece of mind.
Our pet developed an infection in his eye on the weekend, I contacted the 24/7 on line vet available as a benifit through our insurance. The doctor gave me advice based on the symptoms I provided, she was very professional and compassionate. I even received a follow up call from the online veterinarian today to see how our pet was and to see if we had additional questions.
Insurer: Embrace
By: Jill
Surprisingly great
I was skeptical. Insurance companies have made a nasty name for themselves. However, I have been pleasantly surprised this year. NationWide-Pet has gone above and beyond their duties. For a large corporate company...you are definitely making my dog and I feel like we matter.
Insurer: Nationwide
By: Frankie
Great customer service But communication lacked a bit
I have been pleased with overall service, albeit a little slow processing claims ... but on this claim the communication about needing more information from me was severely lacking. Which really drug the processing of the claim out for a while. I had to contact Nationwide 2 times to resolve. So would appreciate better email communication - more clear direction.
Insurer: Nationwide
By: Sandra
FANTASTIC
Nationwide got us through a big hurdle with my Labrador mix, Patriot. They were there every step of the way. I have certainly recommended Nationwide to all my friends that have pets! Thanx so much Nationwide!
Insurer: Nationwide
By: Sheila
Nationwide Pet Insurance go with the best for your best friend
My golden has been with the Nationwide since 8 weeks old. Excellent and expeditious service on all claims submitted. Simple process for filing a claim very little paperwork involved. FAX it and within a day you get a message the claim has been received. Usually within a few weeks its all settled and the check is in the mail. Very happy with the Nationwide and I would recommend them to a fellow pet owner.
Insurer: Nationwide
By: John
Beyond just a company they're a Family of Loving friends that want to Help!!
These gals and guys are so friendly and helpful...I have been a client " friend " for over 18 yrs of great service!! Besides being focused on me and my babies medical needs they love to hear about my babies and share their own personal family stories.. I always Thank them for their help and time on the phone. Helping me have enough insurance to pay for vet visits for tick and flea and heart worm meds and having tests done to keep my babies healthy are such a great thing to have. GREAT team of people to have on your side!! Thanks again Chuck....plus Ooie and Baa Baa
Insurer: Nationwide
By: Charles
Excellent!!
All claims approved or not have been fully explained to me, and anytime I had to call customer service I have had all my questions and concerns answered and resolved. Thank you
Insurer: Nationwide
By: Janet
Easy customer experience
Great customer service!
Insurer: Nationwide
By: Zach
Love Nationwide Pet Insurance
I’m glad we made the investment in pet insurance with Nationwide. Quick reimbursement and caring staff
Insurer: Nationwide
By: Isabelle
Nationwide used to be good, but not anymore!
I used to have a high opinion of Nationwide. I have a policy on my other dog which I have not had any problems with, so I decided to add a policy for my second dog. During that time the time for processing claims went from approximately two weeks to two months for this last claim. I called several times to see if there was a problem that I could help with. The first couple times I called they just told me that they were swamped and to not worry about it. Next I was told that they requested records from my vet which was odd because I had attached the doctor's note sheet to the invoice that I submitted. They told me that once they received the records from the vet it would take a few days to review and then the claim would go through. After not hearing anything I looked online to check the status and saw that the claim had been denied. Good thing I checked or I would never have known as they didn't send any kind of an email notification. Before calling Nationwide I called my vet to make sure the records had. been sent and was assured it had been sent the day it was requested and they even had a fax confirmation sheet in the file. When I called Nationwide I was told that the vet records were never received so they denied the claim. I told them that the records had been sent and apparently misplaced so the representative gave me the fax number and all other information to get the documents to the right person and assured me that he would follow up with me the next day to tell me whether documents were received. Next day, no call. I waited and within a few days the claim was approved. However I then got a letter stating that there would be an exclusion on file for gastroenteritis because 9 months ago I took my dog to the vet to see if there was something they could prescribe for car sickness. Gastroenteritis covers a whole host of other issues that should not be excluded simply because my dog used to have an issue with car sickness! I called and tried to have them list the exclusion as only car sickness instead of anything that falls under the umbrella of gastroenteritis. I was basically told that's not possible. They did tell me that I could request a review of that exclusion if he has not had any issues in the last 6 months. Funny how when they reviewed the records it was 9 months ago he was seen for that and they picked it up as an exclusion! I'm going to attempt to request a review since that issue has resolved itself without the medication that was prescribed as we discovered that if we brought our other dog along it eased his stress so he didn't get car sick anymore. Problem solved ... cured, but now I have absolutely no confidence that this review will go smoothly. I do know that if this is not resolved I will be cancelling this policy and telling everyone I know about this horrid experience. Nationwide used to be good, but not anymore! The only reason I gave a 2 rating instead of a 1 was that the claim was eventually paid ... 2 months later!
Insurer: Nationwide
By: Rose