Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Outstanding
I have had pets all my life and never had pet insurance. Sitting in the vets office for routine shots I picked up a brochure and saw how reasonable coverage was. Thank God for this company. Out of nowhere my healthy 3 year old cat suffered what appeared to be a mild stroke. Needless to say 3800.00 later he's fine. I expected to wait months and be declined. After all, my personal health insurance always has a caveat. Boy was I wrong! Approximately 1 week after submitting my bills I revived a check for 3400.00! If I could give them 11 stars I would!! They even called to check on me and my cat Max! There isn't enough praise I can give to equal the gratitude and appreciation I have for ASPCA insurance. I wish they insured people! Warm,genuine, professional customer service and outstanding claim resolution! So thoroughly impressed
Insurer: ASPCA
By: Allyson
Toby's insurance
Actually Toby is fine. The vet visit was his annual checkup & everything is great. You guys are the best. After a slow start (you kept saying he had other insurance which he did not. I canceled the other in order to go with your company. I love everything about your insurance. You pay for annual checkups. Your company is awesome.
Insurer: Nationwide
By: Diane
Vet visit for hurt paw
I am happy to have Nationwide insurance, and am happy with thr coverage. An opportunity for improvement is to pay claims more quickly, right now this is very slow
Insurer: Nationwide
By: Diane
They are fantastic
I was very skeptical at first. I saw a lot... A LOT of bad reviews. So many people said they never answer, they take forever, all these things that sounded like red flags...but these reviews were all over the place for every insurer, so I figured with a big name like Nationwide, they would be the safest bet. I was right. So, I think I figured it out. As long as you are organized, they are organized. Every claim I send has my dog's name, claim #, date, and the "why." It's in the subject line, the file name, the email, everywhere. I have a sneeeeeaking suspicion that a lot of the people telling everyone their insurer stinks is also doing things like sending them a PDF called "untitled1" with a "no subject" email with no other details, ya feel me?
Insurer: Nationwide
By: Tara
Extraordinarily poor communication
The coverage seemed clear - stated deductible and 90% reimbursement, but communication on what would be covered has been really poor. I called to see if a dental cleaning for a particular amount would be covered @ 90% since my deductible was met, and was told it was. Two weeks after my claim was submitted, I was told it could take up to two weeks to process my claim, and they would not be able to tell me whether or not it was covered until then. When I explained I was told when I called before the treatment that it was covered, I was just checking on reimbursement, the person I spoke with said they never pre-authorize, and I never should have been told that. So now I spent nearly $1000 out of pocket for an optional dental cleaning, that may or may not be covered. Horrible, misleading, inconsistent communication. I've never heard of ANY medical insurance of ANY kind where you couldn't find out BEFORE you had any service how much would be covered. Worse yet, that I the person I spoke with before said it was covered, and only after I went out of pocket someone else tells me it may not be.
Insurer: Nationwide
By: Jill
Never disappointed by your service
I have been with this company approximately 5 years and every claim has been handled promptly and fairly. Thank you for always caring for Mailo!
Insurer: Nationwide
By: Lauren
Nationwide Pet Insurance helped us when we needed it most
If we didn't have Nationwide Pet Insurance, paying the vet bill for our dog's emergency would have been difficult. Filing the claim was easy and we received our refund quickly. I'd highly recommend it.
Insurer: Nationwide
By: Jean
HIGHLY recommend Nationwide Pet Insurance!
We are VERY happy with Nationwide Pet Insurance. Both of our pets are covered and one of them has had some health issues/illnesses recently. We have been so impressed with the coverage Nationwide has provided. I recommend it to everyone we meet who has a pet - including strangers on the street!! I even posted a comment on my Facebook status about how great Nationwide is.
Insurer: Nationwide
By: Kirby
Great Experience
You guys are great and I have no complaints about service or claim payment.
Insurer: Nationwide
By: Dana
EFFICIENT AND EFFECTIVE. GLAD I HAVE PET INSURANCE.
EFFICIENT AND EFFECTIVE. GLAD I HAVE PET INSURANCE.
Insurer: Nationwide
By: Euan