Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Caring and concise employees
Caring and concise employees go to great lengths to ensure my Max maintains health and virility
Insurer: Trupanion
By: Jan
All questions I asked were answered with clarity .
All questions I asked were answered with clarity .
Insurer: Trupanion
By: Nora
Awesome customer service!
Awesome customer service!
Insurer: Trupanion
By: Melanie
Dealing with you is super easy.
Because dealing with you is super easy. I asked a question to a live person and got an answer right away. Your product has nothing hidden and it's really easy to follow what is covered in the insurance. I love that my vet was able to submit directly to you for payment! I had little out of pocket payment and didn't have to worry about how or if Jameson (my boxer) would be able to receive treatment.
Insurer: Trupanion
By: Janelle
Friendly and helpful
Customer service personnel was very friendly and helpful
Insurer: Trupanion
By: Linda
Efficient and friendly.
Efficient and friendly......a perfect combination !!
Insurer: Trupanion
By: Laurie
Excellent customer service.
Excellent customer service. Answered all my questions during a stressful situation and explained the steps needed to complete claim form.
Insurer: Trupanion
By: Karen
Excellent service and help with claim
Excellent service and help with claim
Insurer: Trupanion
By: James