Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Exceeded our expectations and has been such a relief now that our dog has developed epilepsy
We are very grateful for how fast Healthy Paws has been with reimbursing the costs of our dogs treatment and ongoing medication for a condition I had never even imagined as a possibility. Epilepsy/seizures was such a scary and unexpected diagnosis for us but finding great medical care and having pet insurance has made a huge difference in working to manage his care and ease our fears over this diagnosis.
Insurer: Healthy Paws
By: Rebecca
Awsome Customer Service Rep
The Customer Service Representative was Awsome. She took the time so I could fully understand the EOB form. Friendly, courteous and willing to help. The claim process was very fast turnaround.
Insurer: Nationwide
By: Stephen
Fast friendly service, always!
Ive always been skeptical about pet insurance but after spending over $30K out of pocket on a previous dog, I knew I must have it for all future pets. My cat was recently hospitalized for kidney/bladder stones and urethral obstruction for a week and had 2 emergency surgeries costing me close to $8000. Healthy Paws accepted the claims, reimbursed the promised amount promptly and even sent a personalized follow up email to check in on my kitty. Every time I contact them, they are friendly and helpful. I’d definitely recommend them.
Insurer: Healthy Paws
By: Melissa
Nationwide provides the best service and peace of mind that my goldens will have the best health care they need.
I am and have been very pleased with the service and attention Nationwide has provided. I have friends that have had to make hard decisions about treating their dogs' medical issues due to finances. I am so glad I have a resource with Nationwide to help with medical bills.
Insurer: Nationwide
By: Janet
Takes a long time from the time the claim was sent, to receiving a check.
Yes, thank you for asking. Abbey is feeling much better and is back to her normal self. However, I used to have VPI Insurance nd they paid much quicker. This particular claim did come quicker than usual but normally it does take quite a while, a month or more, to receive the check. I have found that VPI was more prompt.
Insurer: Nationwide
By: Gloria
Best Investment I ever made
We got our American Labrador Retriever at 8 weeks from a breeder in MD. She's been the best, sweetest dog for our 3 kid household. Our vet recommended we get pet insurance just in case. I chose Healthy Paws based on good consumer reviews. Our lab, Tessa, at 2 1/2 , developed a terrible inner ear infection that rapidly turned into an abscess and meningitis. We rushed her to two different vets several times over a 48 hour period before we got an accurate diagnosis. She ultimately needed a total ear canal ablation procedure. Healthy Paws paid 80% of the cost of surgery and prescription drugs. Filing a claim was easy to do on-line, and they followed up with me to find out how she was doing. We were so stressed about our sweet dog's condition and how best to treat it, and having Healthy Paws insurance freed us to decide in consultation with our vet, how best to treat it without a huge worry about the cost. I can't recommend them enough. i never write reviews, but this time, I feel strongly that we were given excellent consumer service and compassion during a very difficult period.
Insurer: Healthy Paws
By: Sarah
Embrace not only worked with me, but also worked with the Pet Clinic too.
Embrace not only worked with me, but also worked with the Pet Clinic who's accounting department was uncooperative with me. I am impressed with Embrace who was able to resolve the Pet Clinic accounting department problems and find a work-around for future appointments if needed. As a Totally and Permanently Disabled Service Connected Navy Veteran who with the VA's help is a "VA Companion Dog". Our Embrace Insurance is Associated with "USAA" for insurance , and billed accordingly. Oh and Good News His Infected Eyes are by all appearances are CURED!
Insurer: Embrace
By: James
Great customer service and extremely friendly and caring.
The only reason my rating is an "8" and not a "10" is because of the time it takes to process a claim. My 1st claim took over a month to process and complete and the 2nd hasn't completed yet. Now with that being said, I want to point out the positive. When I originally purchased the coverage, I received a call to thank me for choosing them. And when my bulldog was extremely sick and I took her in for an emergency visit and treatment, as soon as they reviewed my claim I received a phone call following up to check if my bulldog was doing better and asked if there was anything they could do to assist further. They have a genuine sense of caring.
Insurer: Hartville
By: Jeff
Don't pay claims
I have submitted 10 claims for 2 dogs over the past year. Their practice is to always decline. Customer service is slow and not responsive. I highly recommend going elsewhere
Insurer: Pets Best
By: James
Great customer service and extremely friendly and caring.
The only reason my rating is an "8" and not a "10" is because of the time it takes to process a claim. My 1st claim took over a month to process and complete and the 2nd hasn't completed yet. Now with that being said, I want to point out the positive. When I originally purchased the coverage, I received a call to thank me for choosing them. And when my bulldog was extremely sick and I took her in for an emergency visit and treatment, as soon as they reviewed my claim I received a phone call following up to check if my bulldog was doing better and asked if there was anything they could do to assist further. They have a genuine sense of caring.
Insurer: Hartville
By: Jeff