Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great company and customer service fabulous.
Great company and customer service fabulous. Everyone always helpful and pleasant.
Insurer: Trupanion
By: Madelyn
Trupanion is the best
Over the last two years while my Blondie was ill I have worked with Trupanion. They are one of the best companies I have ever worked with. everyone that helped me over the phone is wonderful and very caring and compassionate. The claims are paid on time and quickly. I Tell everyone I meet that has a pet that they need to sign up for Trupanion.
Insurer: Trupanion
By: Cristina
Representatives have been absolutely great
Each time I have called and talked to a representative they have been absolutely great. All my questions were answered promptly. The process has been seamless.
Insurer: Trupanion
By: Rosalind
Highly recommend this canine insurance
I could not be any more pleased with the response time and payment of our claims. Highly recommend this canine insurance!
Insurer: Trupanion
By: Frank
I have been very pleased
I have been very pleased with this insurance. They are quick to settle a claim and the representatives are always polite and helpful
Insurer: Trupanion
By: Jeannette
So reliable
So reliable I can do user friendly with the claim process and easy access to a Ra I can do user friendly with the claim process and easy access to a rep.
Insurer: Trupanion
By: Klara
Risa was Amazing.
Risa was Amazing. Understanding, and very empathetic to our situation. It was such a pleasure to talk with someone who seemed to care just as much as we do about our cat who had passed away. Thank you so much, Risa! She made that very hard phone call for us much more manageable.
Insurer: Trupanion
By: Aiza
Shannon was helpful in general
Shannon was helpful, in general I was a bit caught off guard to have had our one dog's premium go up so much this year.
Insurer: Trupanion Canada
By: Catherine
Great service.
Great service. I have recommended Trupanion to many dog owners
Insurer: Trupanion
By: Barbara
I wasn't sure at first�
I wasn't sure at first, but after my first claim was processed it has been smooth sailing since. I love how easy it is to upload the claim online. Sometimes the wait to get someone on the phone is very long. No less than 10 minutes and often 20. That can be frustrating.
Insurer: Trupanion
By: Maurine