Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service and easy claim procedures
We are very happy that Jake had Nationwide pet insurance when he was diagnosed with D.M. Having the insurance we were able to afford all the diagnostic tests and although there is no cure we are giving him the therapies he needs to continue to live a full life. The claim system is very easy to use and we receive our payments fast We highly recommend Nationwide Pet insurance to any person looking for pet insurance
Insurer: Nationwide
By: Maria
Disappointed
You guys do a really good job. I just had one issue a few weeks ago when I called in to inquire about a claim. The phone rep from nationwide didn’t seem to know how to answer my questions. Other then that I’m happy with nationwide
Insurer: Nationwide
By: Barbara
Good folks to do business with.
Claims are processed rapidly and systemically processed. Bob, an ASPCA rep, called to check on Rusty's progress. Very nice.
Insurer: ASPCA
By: Arthur
I'm glad I made the decision to buy the pet insurance
I'm really happy with the service I have never had a bad experience. I have been a customer for over 4 years now.
Insurer: Nationwide
By: Duska
Trupanion is a true partner in helping me give my senior pet the best medical care possible. As a senior myself this would not
Trupanion has been a true partner in helping me provide the best medical care possible to my beloved rescue dog. As a senior myself I would not be able to do this without Trupanion.
Insurer: Trupanion
By: Janet
Definitely grateful for this insurance; consistent efficient and professional processing of claims; sensitive representatives.
Grateful peace of mind with reassurance that any claim will be processed sensitively and efficiently. Thank you!
Insurer: ASPCA
By: Dorie
Very pleased
Very pleased with their efficient and thorough review and prompt response to claims.
Insurer: Trupanion
By: Vidhya
HealthyPaws Saved My Dog's Life!
Where to begin... we rescued an adult German Shepherd a few years ago, and enrolled him in Healthy Paws right away (like my other dog). That was the best decision I've made, as we are now the proud owners of a "$10,000 dog". Yes, $10k. That's how much his vet bills cost to save his life. My male german shepherd had difficulty breathing, and had a pneumothorax from an unknown growth on one of his lung lobes - long story short I had to rush him to veterinary ER for emergency open heart surgery to remove the mass on his lung and fluid/air buildup. I remember calling Healthy Paws from the vets office literally shaking after the vet told me it was going to cost close to $10 grand to save his life. The customer service I received over the phone was amazing - they verified they would be here and boy were they! Quick claims processes, and I was able to make the right decision. Instead of being unable to afford a $10k vet bill, we paid the diagnostic fees and 10% of all medications and surgical bills (and his long vet stay). Healthy Paws is worth every penny - you're buying INSURANCE as RISK MANAGEMENT, so the $100 I pay per month for both my dogs is well worth it. Healthy Paws customer here for life.
Insurer: Healthy Paws
By: Hana
Highly recommend!
Nationwide has always come through for me. I recommend their insurance to everyone who asks.
Insurer: Nationwide
By: Diane
Simple process
I had been up all night at the hospital, and the ease of filing the claim was so appreciative. The claim process didn't take that much time at all and it direct deposited into my account. I even got an email apologizing for the delay in my claim status when it hadn't been that long!
Insurer: Pets Best
By: Brianna