Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I find Nationwide, easy, friendly and quick and I never have to dispute a claim.
I love Nationwide. They're on my side and my dog's too!
Insurer: Nationwide
By: Allison
Excellent customer service and claim handling
Our 12 year old Chihuahua Jake was referred to a specialty veterinary hospital this year after a heart murmur and elevated kidney values were found during his annual exam. He had a number of tests including an ultrasound, echocardiogram and advanced blood work and was diagnosed with both heart and kidney disease. He also had an emergency visit during this time due to a reaction to a medication. Embrace handled all the claims quickly and covered the expenses without question. The deductible was also reduced since Jake had no prior claims. Whenever we have dealt with the customer service team, they have been efficient and very pleasant to deal with. We highly recommend Embrace!
Insurer: Embrace
By: Deb
Very helpful
I had several claims. I spoke with customer Service and they were very helpful. They sent me claim forms snail mail. The form was very easy for this old person to fill out. I included vet reports and invoices. I had email responses that my claim was received, was being processed, and subsequent updates, including that my check was mailed. I received the check and details of payment. Impressive!! Good experience.
Insurer: Pets Best
By: Linda
Clear explanation of benefits
I receive notification that our claim was received and then notified when process complete. Explanation for claim very well explained and then received my check extremely promptly. Claim was for a visit to vet for eye issue. Still had some deductible to pay and then Reimbursed for the remainder.
Insurer: Pets Best
By: Jennifer
You are very quick to respond
You are very quick to respond which I appreciate. If you need additional info to process them you let me know if the delay (which is fine) quickly. Excellent customer service. Very pleased.
Insurer: Pets Best
By: Susan
Great Pet Insurance
Easy to file claims and always a quick reply. I often wish my own health insurance was as easy as Trupanion.
Insurer: Trupanion
By: Erin
Forever grateful!!!
I'm so thankful for Trupanion. My fur baby needed surgery and the process was quick and painless! I'm truly very grateful that I was able to focus on healing my pup without the stress of paperwork or financial burden.
Insurer: Trupanion
By: Kerrie
Thanks Trupanion!
The benefits of having Trupanion insurance for our Newfoundland far exceeded our expectations. We were always treated fairly and claims were paid promptly. Trupanion's customer service is truly exceptional.
Insurer: Trupanion
By: Samantha
Usually excellent service
I have recommended this company to several people. However, my last experience has not been the best. I submitted a claim on 6/23/2019 and as of 7/7/2019 I have not received any information even though I have called about it.
Insurer: Trupanion
By: Cathy