Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Excellent customer service
Excellent customer service and claim turn around time was quick.
Insurer: Trupanion
By: Debbie
excellent customer service but too expensive
excellent Cust svc, but too expensive, and the rates go up too much each year
Insurer: Trupanion
By: Dennis
Response was fast
The response was fast, and it was exactly what my expectations were as it followed my policy. I was very appreciative that it matched up with my policy and there weren't any surprises.
Insurer: Pets Best
By: Vivian
love the fast turnaround
love the fast turnaround, direct deposit, and easy to understand explanations
Insurer: Trupanion
By: Lisa
Fast response.
Fast response. Always available for questions or concerns. Compassionate, personable, and professional. They truly care about your pet. Easy to submit claims by Email. Excellent Website that thoroughly covers a multitude of issues. Truly a pleasure to do business with.
Insurer: Trupanion
By: Judy
Very helpful
Very helpful, professional, and polite.
Insurer: PetPartners
By: sarah
Always count on Trupanion
Always can count on Trupanion for It's help
Insurer: Trupanion
By: Jeanie
Excellent customer service
Excellent customer service and claim turn around time was quick.
Insurer: Trupanion
By: Debbie
I am so relieved
I am so relieved that I can get my baby the care he needs and not have to worry as much about the expense. Using Trupanion has been SO easy and I'm very happy with the service I've had so far.
Insurer: Trupanion
By: Shay
professional and supportive
I have a 4 month old puppy and had to file 2 claims already. The second claim was life and death situation if I didn't act fast. When calling Trupion I was a mess and hardly new what I was saying. The rep on the line was not only extremely helpful but sensitive and made it very easy for my dog, Gunner to get treated. Thank you Trupanion for your professionalism and support.
Insurer: Trupanion
By: Sonja