Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Noreen was very helpful.
Noreen was very helpful. It was aloo very nice that they actually Reimburse 80-90% of the total cost! Unlike other pet insurance I used before.
Insurer: Trupanion
By: veronica
always easy to work with
always easy to work with and they make it so that I can afford the best care for my cat
Insurer: Trupanion
By: Shoko
Friendly and helpful customer
Friendly and helpful customer service. On-line claim process easy to use and claims processed quickly. Coverage is very good.
Insurer: Trupanion
By: Elaine
Trupanion cares about my pet
All of my communications with Trupanuon were very friendly, helpful and seemed to sincerely care about my pet. I have yet to see how the claims process will work so I didn't give it a 10 until I can experience the full process.
Insurer: Trupanion
By: Nichol
the company did come through.
Although I had to push for coverage for my first and only claim so far, the company did come through. I have always found the staff to be pleasant and helpful.
Insurer: Trupanion
By: Andrew
Great customer service.
Great customer service. And great coverage. A little more expensive than I want, but we make it work.
Insurer: Trupanion
By: Heather
Trupanion is very clear about everything.
Trupanion is very clear about everything. The systems for a claim are easy and they do exactly what they say they are going to do.
Insurer: Trupanion
By: Laura
Pleasant and Polite
Amy (I think her name was Amy) was very helpful and explained exactly what I wanted to know. She was pleasant and polite and personable.
Insurer: AKC
By: Lynne