Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Thank Goodness for Pet Insurance
Nationwide Pet insurance offers terrific service. As our pet grew older, he needs more veterinary services. Nationwide has recently improved the claims and payment services speeding up the time it takes to process and pay. It's nice not having to worry about vet bills each month.
Insurer: Nationwide
By: Doug
Exactly Why We Opted For Pet Insurance
We obtained this insurance for exactly what it is to be used for - insurance against the potential unknown treatment needs of our dog. We have had this coverage for nearly 3 years, from when we brought our boy home from the breeder as a 7 week old pup. We have had no issues with claim submissions and processing of submitted expenses have been quick. We hope to not need to utilize the coverage in the future, but we have the added comfort of knowing we have the protection of this coverage should it be needed.
Insurer: Nationwide
By: Bob
Amazing company-Life saver-Best thing you can do for your dog!
This company is a blessing to our family. After paying lots of money for vet bills when he was a puppy, we heard about pet insurance and signed up right away. Nationwide is awesome! Every person I have ever spoken to has been pleasant, kind, patient and caring. The vet helpline is beyond valuable for us pet parents. I highly recommend everyone get this insurance coverage for your fur babies. They deserve it! I never hesitate to take my babies to the vet if they need anything. It’s worth it!
Insurer: Nationwide
By: Cheryl
Very Frustrating and Unclear Insurance Policies
Staff is very unhelpful and claims take ridiculously long to process.
Insurer: Nationwide
By: Steven
Thank you for caring!
Never an issue. Always prompt. A great service for per owners!
Insurer: Nationwide
By: Robin
Fast service
Time from claim submission to payment is only a couple of days. They cover what they say they cover. The one time I called, the person I spoke to was friendly and helpful.
Insurer: Nationwide
By: Kathy
Glad we bought Nationwide for Luke when he was a pup, makes for a much happier and healthier pup.
Luke has had Nationwide for 5 years. He is a very active Chocolate Lab who has the run of two fenced acres since he was 8 weeks old. During that time we have always used the same Veterinarian, Early on she recommended we purchase Veterinarian Pet Insurance (now Nationwide). At first we were skeptical, "Pet Health Insurance"? Really?? But we took her advice and have been amazed at the service we have received from Nationwide. We have both the Base Premium and Wellness Endorsement for Luke and are happy that we purchase both. We have recommended Nationwide to friends who have all been equally happy with the service received. It is also very comforting to be able to call a veterinarian anytime, 24 hours a day to get emergency guidance on issues with your pet when your regular Vet is closed. The ease of filing claims is exceptional, I wish it were so easy for our 'people' health insurance. And the handling of the claim is fast, fair, and accurate. Luke will have Nationwide throughout his life.
Insurer: Nationwide
By: Donald
First time insurance!
This is the first dog that I have purchased insurance for....and since I'm retired, savings is important. Bella had an eardrum infection, another first. I took 3 wees to recover! Thank goodness I purchased insurance. Thanks Nationwide! I only have one issue.....Bella's name was changed and the insurance still has the old name, Sarabella. Please change her name!
Insurer: Nationwide
By: DEBBIE
Excellent
Excellent coverage and responsiveness!
Insurer: Nationwide
By: Leigh