Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Nationwide Pet Insurance makes it easy to file claims.
I've always felt that Nationwide pays claims when appropriate and has never made it difficult for me to prove a claim should be covered in an attempt to avoid payment. Filing claims is easy and I love having the peace of mind knowing that I can always make the right choice for my dogs' health and don't have to worry about the financial burden of a hefty vet bill.
Insurer: Nationwide
By: Maurine
Love the insurance and wellness care, but wish the claims could be processed quicker. Typical claim processing seems to be 30 da
I have had no problems. I like the instance and the wellness care is great! But claim processing is about 30 days.
Insurer: Nationwide
By: Sherry
Embraced during a health scare
Our sweet Dandie, Tavish, somehow got into a plastic container of about 30 pieces of xylitol gum and ate them all. After googling how toxic xylitol is, I rushed him to our local vet who stabilized him enough so I could take him to a specialized vet where he had to be on blood glucose iv and liver protectant for two days. They were the best and submitted our claim for us. We were kept informed and got our reimbursement within 10 days.
Insurer: Embrace
By: Vicki
A must if you own a pet!
Nation Wide Pet Insurance has far exceeded our expectations. Its easy to file and document vet visits online and the reimbursements are made in a reasonable time period.
Insurer: Nationwide
By: Curtis
Fantastic Service. !!
Maxi is fully recovered from a reaction to her Lepto immunization. It is so nice to know that I don’t Have to make a decision about whether I can afford to take her to the vet. You guys are great. So prompt with payment. Thank you.
Insurer: Nationwide
By: Linda
Excellent service and customer care.
Really happy with service and plans that are offered for my pet.
Insurer: Nationwide
By: Celia
Pets Best is excellent!!
I been a customer of Pets Best for many years and absolutely love them. They have the quickest and simplest claim processing and EXCELLENT customer service. I recommend Pets Best and refer them every chance I get.
Insurer: Pets Best
By: Beverly
Nationwide is on your side!
Best service and great customer service.
Insurer: Nationwide
By: Fernando
I wish I’d heard about Nationwide sooner.
I had gone with another insurance company before I knew about Nationwide. They were overpriced and barely covered anything—certainly not well puppy visits. There mobile app is good for filing claims—a little confusing to use, but it does the job. And so far Nationwide has been very good with handling claims in a timely manner. I’d definitely recommend them to anyone—especially if you have a new puppy like I do.
Insurer: Nationwide
By: Bella
Embrace is AWESOME!
What a great experience! Accidents and sickness can happen at the most inopportune times and I am so thankful to have such great coverage for my pup. Working with Embrace so far has been such a pleasant and easy experience - I highly recommend!
Insurer: Embrace
By: Isabella