Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Happy to be with Nationwide!
I signed up for Nationwide Pet Insurance in November and recently submitted my first claims. I was very pleased with the response time to review the claims and the favorable processing of most of the claims. I switched from another company whose level of support for our two senior dogs was much lower, at an equal expense, so I am really happy with the change.
Insurer: Nationwide
By: CARLOS
As soon as my dog got really sick, they refused the claim.
Fine for annual vet visits, vaccines, Heartguard but the second my dog got really sick, they turned down the claim. No one was available to discuss the issue. We were with the company they purchased for most of our dogs' lives, Nationwide got ahold of that company and it was all over. Two of my dogs have since passed, one of cancer. Paying for this insurance was the biggest waste of money we have ever made. Watching their commercials makes me sick.
Insurer: Nationwide
By: Lisa
Absolutely the way to go
The claims process was very speedy and thorough and quick and user-friendly
Insurer: Nationwide
By: Jeffrey
Nationwide Pet Insurance is peace of mind always.
Our beautiful dog Fuss suddenly got very, very sick and it was the scariest, most heart wrenching two weeks of our lives. Because we have Nationwide pet insurance, her excellent veterinary care and hospitalisation saved our baby's life and didn't lead us into financial ruin. We have so much appreciation for Nationwide and recommend their pet insurance 110%. Sending an enormous, heartfelt thank you from Kathy, Chuck and Fuss. :)
Insurer: Nationwide
By: Kathy
Why I Regret Choosing Healthy Paws
The hold times when I call are terrible. I’ve submitted the same paperwork at least 3 times. I receive confirmation emails that they have received the information that is needed. A few days later I get a message that there is missing paperwork.
Insurer: Healthy Paws
By: Carla
3 different hospitalizations for my cat's urinary problem - now corrected.
Healthy Paws was very prompt in processing my claims and, once they had received the necessary medical records, they provided me with a clear statement of the coverage for each claim and with the amount to be payed back to me. The checks arrived two days later.
Insurer: Healthy Paws
By: William
Trupanion a true Companion
Very good response, wish it didn't cost so much.
Insurer: Trupanion
By: Mary
Trupanion has been great to deal with since day 1.
Trupanion has been great to deal with since day 1.
Insurer: Trupanion
By: Kenneth
Fantastic support
Your support from all staff and coverage on all Gatsby's needs has been fantastic
Insurer: Trupanion Canada
By: Cathy