Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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It's easy to register
It is easy to register claim and the feedback is always fast and well within time limit set by Pets Best.
Insurer: Pets Best
By: Janicke
Appreciate the great service
It was great. I understood every decision that was made, and appreciate the great service.
Insurer: Pets Best
By: Kelly
Agents are always courteous
Agents are always courteous, professional and eager to help
Insurer: Trupanion
By: Joan
Extremely easy
Extremely easy to submit a claim online and quick follow up on that claim. I am so grateful to have Trupanion for my Labradoodle!
Insurer: Trupanion
By: Melanie
Pleasant and helpful
If I have to call a customer service rep, they are always so pleasant and helpful. When we have had claims, they have been handled FAST and accurately every time.
Insurer: Trupanion
By: Katie
Always courteous
Agents are always courteous, professional and eager to help
Insurer: Trupanion
By: Joan
Best service
best service & follow up as promised.
Insurer: Trupanion
By: Stacy
I am very happy with my experience.
I had never filed a claim before and actually my vet's office took care of it. They filed it and within a couple of days my claim was paid. I am very happy with my experience.
Insurer: Trupanion
By: Denise