Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Reliable insurance
The claim process is so easy, and the payment is what I expect. So thankful.
Insurer: Nationwide
By: Melissa
Friendly and helpful
We've been with Pets Best for over nine years, starting with one puppy. We now have three dogs insured, and you've always been wonderful to work with! The claim process is easy to do, payments are made quickly, customer service on the phone is always friendly and helpful. Thank you!!
Insurer: Pets Best
By: Rebecca
Very satisfied
I recently adopted a rescue dog. I needed info about Flea & Tick, Heartworm and allergies. My questions were all addressed. I filled out the claims form online and was very satisfied with the turn around.
Insurer: Pets Best
By: Carey
Kind staff
The staff are very kind. And very thorough if they don’t understand something they call you back after they talk to a supervisor. I am very impressed with the personnel The claims are paid very quickly which is helpful
Insurer: AKC
By: Deborah
Great company
Great company. Never gave me any issues with claim payments and helped me tremendously through some of the difficult times with my pup
Insurer: AKC
By: Tatyana
AKC Pet Insurance is great!
Having AKC pet insurance has made it possible to get our dog the eye surgery he needs. The customer service is super helpful every time I've had to call. It has been great.
Insurer: AKC
By: David
Fast review!
Quick turnaround, needs a better explanation on determinations. Mobile app would be great!
Insurer: Trupanion
By: Keith
incredibly easy almost seamless
incredibly easy almost seamless
Insurer: Trupanion
By: Melissa